Summary
Overview
Work History
Skills
References
Software
Hi, I’m

Busisa Lilitha Mahlungwana

Retail Sales
Aliwal North
Busisa Lilitha Mahlungwana

Summary

Dynamic retail professional with a proven track record at Sneaker Factory, excelling in sales through effective upselling and exceptional customer service. Skilled in cash register operation and problem-solving, I consistently improved employee retention and customer satisfaction, driving significant revenue growth and fostering a positive shopping environment.

Overview

4
Languages

Work History

Sneaker Factory

Retailer
12.2024 - Current

Job overview

  • Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
  • Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
  • Executed successful campaigns that significantly raised sales income.
  • Developed strategic in-store visuals to boost product sales.
  • Improved employee retention rates by fostering a positive work environment and providing ongoing coaching support.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
  • Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
  • Coordinated staff scheduling efficiently so that there was always adequate coverage during peak business periods without exceeding labor cost limits.
  • Assisted in the planning and execution of special events such as holiday promotions or clearance sales for boosting revenue.
  • Resolved customer complaints in professional and timely manner.
  • Oversaw employee scheduling to ensure adequate coverage during peak hours.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Enhanced customer relationships and created a favorable business image.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.

Skills

Cash register operation

References

Mr W.W Tshirana

Sneaker Factory Manager

068 267 5713


Mr K Skoti

Mentor

074 220 9020


Mr A.X Sambane

Mentor

064 031 8413

Software

Microsoft

Word

Outlook

PowerPoint

Excel

Visio

Web Browser

Access

Publisher

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Busisa Lilitha Mahlungwana Retail Sales