Microsoft
Hi, I’m
Busisa Lilitha Mahlungwana
Retail Sales
Aliwal North
Summary
Dynamic retail professional with a proven track record at Sneaker Factory, excelling in sales through effective upselling and exceptional customer service. Skilled in cash register operation and problem-solving, I consistently improved employee retention and customer satisfaction, driving significant revenue growth and fostering a positive shopping environment.
Overview
4
Languages
Work History
Sneaker Factory
Retailer
12.2024 - Current
Job overview
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Executed successful campaigns that significantly raised sales income.
- Developed strategic in-store visuals to boost product sales.
- Improved employee retention rates by fostering a positive work environment and providing ongoing coaching support.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
- Coordinated staff scheduling efficiently so that there was always adequate coverage during peak business periods without exceeding labor cost limits.
- Assisted in the planning and execution of special events such as holiday promotions or clearance sales for boosting revenue.
- Resolved customer complaints in professional and timely manner.
- Oversaw employee scheduling to ensure adequate coverage during peak hours.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Enhanced customer relationships and created a favorable business image.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
Cash register operation
Organization
Microsoft applications proficiency
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Written Communication
Good Telephone Etiquette
Critical Thinking
Analytical and Critical Thinking
Dependable and Responsible
Training and Development
References
Mr W.W Tshirana
Sneaker Factory Manager
068 267 5713
Mr K Skoti
Mentor
074 220 9020
Mr A.X Sambane
Mentor
064 031 8413
Software
Word
Outlook
PowerPoint
Excel
Visio
Web Browser
Access
Publisher