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Busisiwe Duma
Ladysmith
Summary
Accomplished executive assistant with extensive experience in office administration and executive support. Expertise in calendar management, appointment scheduling, and file organization to enhance operational efficiency. Proven ability to handle sensitive information with discretion while ensuring compliance with data privacy regulations. Track record of streamlining processes, improving productivity, and fostering collaboration across departments.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Executive Assistant
The Geriatric Tooth Fairy
Florida, United States of America
09.2025 - Current
- Managed diaries and organised meetings and appointments for senior executives to optimise their schedules.
- Arranged international travel, visas, accommodation, and itineraries for executives, ensuring efficient travel logistics and uninterrupted business operations.
- Scheduled and confirmed appointments for clients, customers, and executives, improving time management and productivity.
- Handled sensitive information with discretion, adhering to data protection laws and company policies.
- Prepared reports, presentations, and briefs to support decision-making processes for leadership teams.
- Maintained organised calendar covering team meetings, trips and appointments.
- Collaborated with other departments to ensure cohesive business operations and effective communication.
- Implemented and maintained filing systems, ensuring efficient organisation and retrieval of documents.
- Controlled access to executives by screening, redirecting, and responding to incoming correspondence to maintain confidentiality.
- Sat in on meetings, hearings and conferences to document activities.
- Assisted associated departments with clerical and administrative support.
- Helped staff with special projects by setting up schedules and organising resources.
- Provided support for special projects directed by executives.
- Connected with professionals in outside offices and distant locations to coordinate work.
- Assisted in the preparation of contracts and negotiation documents, facilitating smooth business transactions.
- Organised corporate events, including conferences and dinners, fostering company culture and strengthening stakeholder relationships.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Managed daily content creation, posting, and community engagement to foster a positive online presence.
- Engaged with followers, responding to queries in a timely manner to enhance customer service.
- Produced high-quality social content, ensuring alignment with brand voice and messaging.
- Analysed social media metrics to identify trends, adjust strategies, and improve overall performance.
- Analysed social media metrics to identify trends, adjust strategies, and improve overall performance.
Intake Specialist
Modern Law
09.2023 - 03.2025
- Completed intake assessment forms and organised clients' charts.
- Assisted clients by answering phone calls and providing paperwork to initiate services, ensuring smooth onboarding process.
- Supported customer satisfaction through timely follow-ups, ensuring collection and processing of all required documentation.
- Managed complaints through clear communication and effective problem-solving, enhancing client satisfaction and trust.
- Worked closely with team members to complete projects efficiently.
- Maintained clean, safe working environments to eliminate accident risks.
Data Mapper and Business Development
Sandtech
02.2023 - 01.2025
- Leveraged expertise in geospatial analysis and cartographic techniques to support the successful completion of complex mapping projects across a diverse range of industries.
- Assisted in the design of user-friendly web-based interactive maps for diverse audiences and purposes.
- Enhanced creative mapping solutions through collaboration with team members to integrate innovative ideas.
- Pursued professional development to remain informed on industry trends and technological advancements in mapping technology.
- Led digital initiative to recruit professionals from Africa.
Business Loan Officer
Tymebank
04.2021 - 09.2023
- Enhanced customer satisfaction by providing tailored financial solutions for small businesses seeking loans.
- Strengthened client relationships with consistent communication and follow-up on business loan inquiries.
- Improved cross-selling success by identifying additional financial products suitable for business loan clients.
- Streamlined loan application process, reducing client wait times and enhancing team efficiency.
- Exceeded sales targets consistently, demonstrating a strong understanding of various lending products and their benefits to clients.
- Provided expert guidance on loan structuring, helping clients navigate complex financing options while ensuring compliance with regulatory requirements.
- Maximized lending opportunities by actively prospecting new business leads through networking events and strategic partnerships.
- Maintained a strong understanding of industry regulations and any changes affecting lending practices, ensuring full compliance in all transactions.
- Collaborated with underwriters to ensure accurate evaluation of financial records for potential borrowers.
- Conducted comprehensive credit analyses to assess the viability of potential borrowers and minimize risk exposure for the institution.
- Negotiated favorable terms with borrowers while maintaining a balance between risk management and competitive offerings in the marketplace.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Cultivated strong customer relationships through exceptional service, fostering loyalty and repeat business.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms that balanced borrower needs with lender interests, achieving satisfactory outcomes for both parties.
- Explained very technical financial information to applicants in easy to understand language.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Established plans and payoffs for customers' loans, prioritising control of overall costs.
- Reviewed market trends regularly to identify new opportunities for expanding our portfolio of small business clients seeking loans.
- Streamlined the grant application process, resulting in increased efficiency and higher success rates.
- Evaluated funding opportunities for alignment with organizational goals and priorities.
- Conducted regular reviews on portfolio performance metrics related specifically to measuring effectiveness regarding securing necessary financing resources required per initiative undertaken internally.
- Secured funding for projects by researching and identifying potential grant opportunities.
- Provided guidance to colleagues on effective fundraising strategies, boosting overall team performance.
- Delivered informative presentations at industry conferences, showcasing our financial institution's expertise in business lending solutions.
- Enhancing the bank's reputation by delivering exceptional service in line with established policies.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Established plans and payoffs for customers' loans, prioritising control of overall costs.
Financial Advisor
Old Mutual
07.2018 - 03.2021
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Implemented tax-efficient strategies for clients, maximizing returns while minimizing tax liabilities.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Cultivated personal rapport with clients, enhancing loyalty and establishing long-term accounts.
- Facilitated new client onboarding process and investment account setup.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Collaborated with team members to streamline processes and improve overall client experience.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Streamlined reporting processes, delivering clear, actionable insights into clients' financial status.
- Conducted financial literacy workshops, equipping clients with knowledge to make informed financial decisions.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Managed risk effectively through careful analysis of clients'' needs and portfolio diversification strategies.
- Conducted financial literacy workshops, equipping clients with knowledge to make informed financial decisions.
- Streamlined reporting processes, delivering clear, actionable insights into clients' financial status.
Sales Consultant
Okeef And Swartz
07.2016 - 05.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on product selections tailored to unique needs, enhancing satisfaction with purchases.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated sales revenue through proactive lead generation and timely follow-up.
- Assisted walk-in customers with sales inquiries and service needs, contributing to a positive shopping experience.
Administrator
DSV Logistics
11.2010 - 06.2016
- Maintained and updated personnel records and internal databases to enhance document management efficiency.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels to ensure timely availability of supplies while reducing waste and controlling spending.
- Handled sensitive information discreetly to protect privacy and uphold organisational integrity.
- Maintained high-quality customer support through efficient handling of inquiries.
Education
Bachelor Of Laws - Legal Studies
University of South Africa
South Africa 2028
Skills
- Microsoft Office Suite
- Data entry
- Record keeping
- Appointment management keeping
- Record keeping
- Appointment scheduling
- File management
- Calendar management
- Executive support
- Office administration
- Business correspondence
- Recruitment processes
- Objective planning ew
- Intake assessment
- Process improvement
- Information security
- Data privacy
- Tech-savvy
- Team collaboration
- Critical thinking skills
- Solution-oriented
- Conflict resolution
- Compassionate communication
- Empathic communication
- Listening skills
- Cross-cultural sensitivity
- Detail orientation
- Microsoft Office
- Problem solving
- Prioritisation
- Prioritisation
- Data privacy
- Process improvement
- Calendar management
- Board meeting preparation
- Business correspondence
- Recruitment processes
- Project management tools
- Event coordination
- Diary management
Certification
Business Communication Course
Institution: Google Courses
Covered the foundations of effective business communication, including professional email writing, active listening, presentation skills, team collaboration, and digital communication tools. Developed confidence in delivering clear, persuasive, and structured messages in a professional context.
Sales Course [ Make sure customers find you online]
Institution: Google Courses
Learned key strategies for improving online visibility through search engine optimization (SEO), local listings, and digital advertising. Gained practical skills in using online tools to help businesses appear in search results, attract the right customers, and grow their presence across digital platforms.
Software and the law
Institution: The Open University
Legal principles and challenges related to software development, distribution, and use. Topics included intellectual property rights, software licensing, data protection laws, digital evidence, and cybersecurity. Gained foundational knowledge on how legal frameworks apply to modern software and technology use.
Financial Modeling & Valuation Analyst (FMVA)
Institution: Corporate Finance Institute
Advanced Financial Modeling and Valuation techniques (DCF, Comparable, Precedent Transactions)
Expert in Financial Analysis and Investment Decision-Making
Proficient in Advanced Excel (Pivot Tables, Macros, Financial Functions)
In-depth knowledge of Budgeting, Forecasting, and Risk Management
Regulatory Exam 5 (RE5) — Financial Advisors
Institution: Moonstone Examination Body
In-depth knowledge of FAIS Act and Financial Regulatory Compliance
Proficient in managing ethical standards, client protection, and risk mitigation in financial advising
Expertise in financial product suitability and conduct management
Skilled in regulatory reporting and maintaining client records
Volunteer work
UNISA Law Clinic
Conduct client intakes, providing advice and guiding clients on legal matters related to criminal law, family law, consumer rights, and more.
Perform detailed legal research and draft essential legal documents, including letters of demand and contracts.
Facilitate community outreach and public education sessions to raise awareness about legal rights and responsibilities.
Assist in case management, including maintaining accurate client files and supporting ongoing casework.
Gain hands-on experience in alternative dispute resolution and mediation
Attend court proceedings to observe practical litigation processes and apply theoretical legal knowledge.
Law debates
Selected to participate in a national debate competition focusing on law, governance, and ethics.
Developing skills in legal research, structured argumentation, public speaking, and critical thinking.
Engaging in competitive debate rounds judged by legal experts and academics.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
The Geriatric Tooth Fairy
09.2025 - Current
Intake Specialist
Modern Law
09.2023 - 03.2025
Data Mapper and Business Development
Sandtech
02.2023 - 01.2025
Business Loan Officer
Tymebank
04.2021 - 09.2023
Financial Advisor
Old Mutual
07.2018 - 03.2021
Sales Consultant
Okeef And Swartz
07.2016 - 05.2018
Administrator
DSV Logistics
11.2010 - 06.2016
Bachelor Of Laws - Legal Studies
University of South Africa