Busisiwe Shashu
Registered Nurse
Summary
Highly skilled and enthusiastic professional with more than 13 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Unit Manager :Medical Ward
Life Flora Hospital
04.2023 - Current
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Maintained accurate documentation of patient care activities, staff schedules, and unit metrics for transparency and efficient reporting.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Contributed to hospital-wide quality improvement initiatives by identifying areas of opportunity within the unit and implementing best practices.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
Clinical Nurse Practitioner
Gauteng Department Of Health
12.2021 - 03.2023
- Reduced hospital readmissions by implementing effective discharge planning and providing thorough patient education.
- Streamlined nursing processes and improved efficiency by introducing evidence-based best practices in daily operations.
- Maintained accurate medical records by documenting patient encounters thoroughly, supporting effective coordination between various healthcare providers.
- Mentored new nurse practitioners, sharing clinical expertise to foster professional growth and development.
- Promoted wellness and disease prevention through patient education on healthy lifestyle choices and self-management techniques.
- Assisted physicians in diagnosing medical issues accurately by ordering appropriate diagnostic tests and interpreting results effectively.
- Developed strong relationships with patients, families, and colleagues, fostering a positive work environment focused on collaboration and communication.
- Monitored patients'' responses to prescribed medications closely while adjusting dosages or changing therapeutic regimens when indicated.
- Participated in professional development opportunities regularly, staying up-to-date with the latest advancements in clinical practice and evidence-based guidelines.
- Enhanced patient satisfaction by providing timely and empathetic care, addressing concerns, and answering questions thoroughly.
- Developed strong patient rapport, facilitating open communication about health concerns and fostering trust in the healthcare team''s expertise.
- Served as a patient advocate, collaborating with physicians and other professionals to ensure that patients'' needs were met effectively and compassionately.
- Devised strategies for improving the quality of life for patients living with chronic illnesses through personalized interventions tailored to individual needs.
- Provided high-quality primary care services, managing a diverse caseload of patients with complex medical conditions.
- Conducted research on emerging healthcare trends, incorporating findings into practice to improve overall patient care.
- Contributed to clinic performance improvement initiatives aimed at enhancing the delivery of efficient, high-quality healthcare services.
- Improved patient care by conducting comprehensive assessments and developing individualized treatment plans.
- Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
- Worked with families, caregivers and patients to determine best options for treatment, diagnosis, and prevention.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
- Implemented individualized patient care plans to address assessment findings.
- Educated and guided patients on disease prevention and healthy lifestyle habits to prevent Type-2 diabetes and other complications.
- Performed comprehensive physical examinations and documented patient histories to gather information and identify health issues.
Clinical Nurse Mentor
Anova Health Institute
04.2021 - 11.2021
- Conducted comprehensive assessments of complex medical conditions, facilitating timely interventions to prevent complications.
- Streamlined workflow processes, improving overall efficiency within the unit.
- Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
- Implemented individualized nursing care plans tailored to meet the unique needs of each patient population served.
- Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the unit.
- Assisted in developing continuing education programs, enhancing staff knowledge and skills in clinical practice areas.
- Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
- Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.
- Participated in hospital-wide initiatives aimed at reducing medication errors and improving patient safety practices.
- Utilized advanced assessment skills to identify early indications of deterioration in a patient''s condition, enabling prompt intervention when needed.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Utilized evidence-based practice to assess and provide care for patients.
- Maintained patient confidentiality by protecting unauthorized access to personal information.
- Provided wound care to promote healing and prevent infection.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Assisted in development and implementation of new clinical programs.
- Developed, implemented and monitored clinical protocols and standards of care.
- Documented patient progress and care interventions in medical records.
- Monitored and maintained clinical supplies, materials and inventory.
- Assessed effectiveness of clinical nursing interventions and programs.
- Enhanced mentee performance by providing personalized guidance and support.
- Encouraged open dialogue between all parties involved in the mentoring process; fostered an inclusive atmosphere where diverse perspectives were valued.
- Aligned mentoring activities with organizational objectives to drive overall improvement and support the mission of the program.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Registered Professional Nurse
City Of Johannesburg
12.2017 - 03.2021
- Actively participated in quality improvement initiatives to enhance overall healthcare delivery within the facility.
- Educated patients about self-care techniques enabling them to manage their conditions effectively after discharge.
- Mentored new nurses, sharing clinical expertise and fostering a supportive learning environment.
- Conducted comprehensive patient assessments to identify medical issues and promptly develop appropriate care plans.
- Monitored vital signs regularly to detect abnormalities early on while making required adjustments in treatment plans accordingly.
- Handled emergency situations calmly while implementing appropriate interventions, stabilizing patients and preventing further complications.
- Provided compassionate end-of-life care for terminally ill patients, offering emotional support for families during difficult times.
- Maintained accurate electronic health records to facilitate seamless care coordination between providers.
- Served as a liaison between patients, families, and healthcare providers for clear communication of treatment plans and progress updates.
- Streamlined nursing procedures to increase efficiency, ensuring timely completion of essential tasks.
- Implemented evidence-based practices in daily nursing activities, promoting best patient outcomes.
- Improved patient outcomes by consistently providing high-quality nursing care and timely interventions.
- Promoted infection control practices by maintaining strict adherence to sanitation standards and protocols throughout the unit.
- Enhanced patient satisfaction with effective communication, empathy, and attention to individual needs.
- Developed strong rapport with a diverse range of patients building trust which facilitated better compliance with care plans.
- Collaborated with interdisciplinary teams for optimal patient care and efficient resource utilization.
- Administered medications safely in accordance with physician orders and clinical guidelines, preventing adverse drug events.
- Assisted physicians during examinations and procedures, ensuring smooth workflows and positive patient experiences.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Recorded details regarding therapies to keep patient charts updated.
- Educated family members and caregivers on patient care instructions.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Clinical Training Specialist
Life Wilgeheuwel Hospital
08.2015 - 11.2017
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Fostered a culture of lifelong learning among nursing staff through ongoing support and encouragement.
- Assessed competency levels among nursing staff, identifying areas of improvement for targeted interventions.
- Reduced knowledge gaps by creating customized training plans that addressed specific needs within the nursing team.
- Conducted research on emerging trends in nursing education, incorporating findings into evolving curricula accordingly.
- Evaluated the effectiveness of training programs, making necessary adjustments to optimize learning outcomes.
- Streamlined orientation processes for new hires, ensuring timely integration into clinical settings.
- Collaborated with interdisciplinary teams for the development and implementation of evidence-based practice initiatives.
- Promoted professional growth among nursing staff through continuous education opportunities, conferences, and workshops.
- Increased collaboration among nursing staff, promoting shared decision-making and improved patient outcomes through targeted educational initiatives.
- Championed advancements in technology integration within healthcare settings, leading workshops on cutting-edge tools and techniques.
- Served as a subject matter expert in clinical practice areas, offering specialized instruction to enhance skill sets among nurses.
- Established a supportive learning environment by providing guidance and mentorship to nursing staff.
- Improved patient safety by designing and conducting simulation exercises that strengthened nurses'' critical thinking skills.
- Maintained compliance with accreditation standards by updating curriculum materials in accordance with industry best practices.
- Enhanced patient care by developing and implementing comprehensive nursing education programs.
- Assessed educational needs of trainees and researched clinical instruction trends to develop educational curriculum and competency tools for clinical procedures.
- Assessed student knowledge levels and abilities with detailed assessments.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Led and facilitated student research projects in biological science.
- Directly cared for patients at least 182 hours each month to maintain currency on clinical techniques.
Registered Nurse, Medical-Surgical Unit, Maternity
Gauteng Department Of Health
01.2010 - 07.2015
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Monitored patient reactions after administering medications and IV therapies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed patients recovering from medical or surgical procedures.
- Reduced complications during childbirth with vigilant monitoring of maternal and fetal wellbeing throughout labor.
- Promoted a safe and comfortable birthing environment by implementing evidence-based practices in pain management techniques.
- Empowered mothers to make informed decisions about their care through comprehensive education on pregnancy, childbirth, and newborn care.
- Developed individualized birth plans in collaboration with expectant mothers to ensure personalized care aligned with their preferences.
- Contributed to improved maternal health outcomes using thorough risk assessment strategies during initial consultations as well as follow-up appointments.
- Supported families during the grieving process following pregnancy loss or infant death with empathetic emotional support and resource referrals for ongoing counseling services.
- Increased breastfeeding success rates by offering lactation support and guidance to new mothers.
- Enhanced continuity of care by collaborating closely with the interdisciplinary healthcare team, including physicians and nurses.
- Participated in over 50 successful births.
- Kept accurate medical records by documenting patient prenatal care, labor and delivery and postpartum care.
Education
Bachelor of Science - Clinical Nursing Science, (Primary Health Care)
North West University
Northwest 04.2001 -
Bachelor of Science - Health Service Management
Northwest University
North West 04.2001 -
Bachelor of Science - Health Science Education
Northwest University
Northwest 04.2001 -
Bachelor of Science - Nursing
University Of Johannesburg
Auckland Park, South Africa 04.2001 -
Skills
- Critical Thinking
- Patient Care Assessment
- Human Resources Management
- Patient Relations
- Risk Analysis
- Time management abilities
- Basic Life Support for Health Care Providers
- Problem-solving abilities
- Excellent Communication
- Interpersonal Skills
Timeline
Unit Manager :Medical Ward
Life Flora Hospital
04.2023 - Current
Clinical Nurse Practitioner
Gauteng Department Of Health
12.2021 - 03.2023
Clinical Nurse Mentor
Anova Health Institute
04.2021 - 11.2021
Registered Professional Nurse
City Of Johannesburg
12.2017 - 03.2021
Clinical Training Specialist
Life Wilgeheuwel Hospital
08.2015 - 11.2017
Registered Nurse, Medical-Surgical Unit, Maternity
Gauteng Department Of Health
01.2010 - 07.2015
Bachelor of Science - Clinical Nursing Science, (Primary Health Care)
North West University
04.2001 -
Bachelor of Science - Health Service Management
Northwest University
04.2001 -
Bachelor of Science - Health Science Education
Northwest University
04.2001 -
Bachelor of Science - Nursing
University Of Johannesburg
04.2001 -
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