Bushra Blankenberg

Waitress

Bootleggers Rosmead

Cape Town

11.2023 - Current

Greeted new customers, discussed specials, and took orders.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kept server areas clean and stocked to increase efficiency while working tables.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Used cash registers and credit card machines to cash out customers.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Bussed and reset tables to keep dining room and work areas clean.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.

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