Bushra Blankenberg
Student
Cape Town
Summary
Proven hospitality expert from Bootleggers Rosmead, adept in high-volume dining and guest relations management, enhanced customer satisfaction significantly. Skilled in cash handling and fostering a welcoming atmosphere, I excel in fast-paced environments, effectively boosting referrals and walk-in business. Demonstrates exceptional multitasking and composure, ensuring top-notch service standards.
Overview
1
1
year of professional experience
Work History
Waitress
Bootleggers Rosmead
Cape Town
11.2023 - Current
- Greeted new customers, discussed specials, and took orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Education
BSc Sports And Exercise Science - Biology
University of The Western Cape
Belville, Cape Town Islamia College
Cape Town 01.2015 - 12.2020
Skills
Order delivery practices
Hospitality service expertise
Cash handling
Food spoilage prevention
Ordering procedures
Dining area maintenance
High-volume dining
Item promotion
Point of sale operation
Order accuracy
Bill computation
Stocking and replenishing
To-go order preparation
Food sales and promotion
Accurate money handling
Compliance standards
Table setting knowledge
Guest relations management
Performance improvement
Guest seating arrangements
Timeline
Waitress
Bootleggers Rosmead
11.2023 - Current
Islamia College
01.2015 - 12.2020
BSc Sports And Exercise Science - Biology
University of The Western Cape