Busani Nyoni
Johannesburg
Summary
Bartender/Waiter passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in food & beverages establishments.
Friendly Bartender with exceptional bar and waiter skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Bartender/Waitress Supervisor and Barista
School Of Tourism & Hospitality
08.2013 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Train and assess students
- Daily cash up and filling
- Restaurant supervising
Head Waiter
The Capri Hotel
01.2008 - 12.2010
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Education
High School Diploma -
Barnato High School
Johannesburg, South Africa06.2013
High School Diploma -
Barnato High School
Johannesburg, South Africa06.2013
Skills
- Payment Processing
- Food Service
- Menu Memorization
- Beverage Preparation
- Liquor, Beer, and Wine Knowledge
- Ordering Bar Supplies
- Staff Management
- New Hire Training
- Ordering Procedures
- Classic Cocktails
- Team Training and Development
- Cash Register Operation
- Customer Service
- Hospitality Service Expertise
Timeline
Bartender/Waitress Supervisor and Barista
School Of Tourism & Hospitality
08.2013 - Current
Head Waiter
The Capri Hotel
01.2008 - 12.2010
High School Diploma -
Barnato High School
High School Diploma -
Barnato High School
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