Burton Percival Andrews
Summary
Skilled Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Results-driven and experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Proactive with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Area Manager
Supreme Finance
10.2021 - 08.2022
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised 13 location managers and managed 39 staff members, assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Capitalized on new sales and business opportunities and the expansion of Company
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Monitored Sales, Collections, Write Offs, Profits and Loss of Area on Daily and Monthly basis and implemented actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Prepared sales presentations for Regional Manager showing success and credibility of Area.
Area Manager
Finbond Mutual Bank
10.2016 - 10.2021
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised 8 location managers and managed 24 Staff members maintaining contractual, compliance and reporting requirements for all areas and assets.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 60%.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Held meetings with Regional Manager to identify techniques to overcome sales obstacles.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Branch Manager
Finbond Mutual Bank
07.2014 - 10.2016
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and operations.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
Branch Manager
Bayport Financial Services
06.2012 - 10.2013
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Launched new training program to boost employee skills and staff retention rate.
- Implemented service improvements to enhance sales cycle.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Complied with regulatory guidelines and requirements.
Branch Manager
Finbond Micro Finance
09.2011 - 06.2012
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with Area manager to significantly raise customer satisfaction ratings.
- Developed sales strategy to meet established sales objectives.
- Compiled financial data to comply with budget.
- Grew customer base by 100% over One-year period through community networking and innovative customer incentives. Took branch from lose to profit within 3 Months
- Analyzed, reduced, and controlled expenses by improving resource allocation.
Branch Manager
Reathusa African Finance Kimberley
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Volunteer
Prov Joc (2010 Soccer World Cup)
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Maintained on-call availability, performed emergency response services and handled disaster response, recovery.
Intern in Human Resource Management
Department of Tourism
01.2008 - 01.2009
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Reported investigative findings to management and human resources.
- Coordinated facilities management, human resources and payroll.
- Provided administrative support and implementation for financial administration, evidence and inventory control and human resources management.
- Conducted employee relations activities and attended meetings with management and employee to resolve human resource issues.
Loan Agent
ABSA Micro Loans
03.2008 - 06.2008
- Obtained and compiled copies of applicant credit histories, corporate financial statements and other financial information.
- Communicated with applicants to obtain loan application information and explain loan process.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated customers on different classifications of loans and credit options as well as service terms.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
General Worker
De Beers Geology
12.2005 - 04.2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Followed written instructions to construct various types of equipment.
- Notified supervisors of defective equipment or material.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Guaranteed on-time and under-budget deliverables by strategically managing projects.
Education
Market Management
Northern Cape Urban FET
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William Pescod Senior Secondary School, Kimberley
Skills
Relationship Building
Accomplishments
- Class Prefect (Grade 8, 10 & 11)
- Captain of Cricket Team (Under 15, 19 and Diamond Pioneers Cricket Club)
- Captain Hockey Team (Under 16 and 19)
- Certification of Internship Programme (Human Resource Management)
- Certificate (SA Host Customer service training workshop)
- ICDL Training (Awaiting Certificate)
Dependants
01
Id No
85101445144085
Personal Information
- Date of Birth: 10/14/85
- Nationality: South African
- Driving License: Code 10
- Marital Status: Married
- Dependants: 01
References
- Mr. Steve Pringle, Region Manager: Finbond Mutual Bank, 060 529 8247
- Mr. Deon J Loots, Regional Manager: Finbond Mutual Bank, 083 414 7633, 051 430 4904
- Mr. N. Kaale, Rethusa African Finance, Northern Cape Regional Manager, 082 714 1411
Timeline
Area Manager
Supreme Finance
10.2021 - 08.2022
Area Manager
Finbond Mutual Bank
10.2016 - 10.2021
Branch Manager
Finbond Mutual Bank
07.2014 - 10.2016
Branch Manager
Bayport Financial Services
06.2012 - 10.2013
Branch Manager
Finbond Micro Finance
09.2011 - 06.2012
Loan Agent
ABSA Micro Loans
03.2008 - 06.2008
Intern in Human Resource Management
Department of Tourism
01.2008 - 01.2009
General Worker
De Beers Geology
12.2005 - 04.2006
Branch Manager
Reathusa African Finance Kimberley
Volunteer
Prov Joc (2010 Soccer World Cup)
Market Management
Northern Cape Urban FET
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William Pescod Senior Secondary School, Kimberley