Bulelwa Panelia Khiyakhiya

Created improved filing system to maintain secure patients data.

Billing patients via iHealth.

Submitting to different Medical aid.

Submit claims to work compensation (IOD)

• Answering telephone enquiries and responded to patients concerns and questions on daily basis.
• Receiving of Statements/ remittance from medical aid
• Update accounts records, patient's information and sends
• payment reminder.

Maintained detailed records of patients payments and billing adjustments.

Generated monthly billing and posting reports for management review.

Familiarization with Medical aid terminology and benefit rules
Understand and be able to provide specialist support relating
of work
Contact debtors by phone, email and SMS
Complete full collection cycle and accompanying tasks.

Reception
Answering of Switchboard
Bookings
Receiving Payments
Interact with medical aid
Authorization for Specialist

Sorted, received, and distributed mail correspondence between medical aid.

Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

Reduced incoming call response time by implementing an effective call routing system.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Responded to inquiries from callers seeking information.

• Supervised team of security personnel during shift.
• Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Evaluated security systems and procedures to identify areas for improvement.
• Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
• Participated in an hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Monitored and maintained CCTV and access control systems to protect personnel and assets.
• Developed and implemented strategies to prevent and respond to security incidents.
• Recorded incident reports with detailed accounts of occurrences.
• Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
• Collaborated with management to develop security policies and procedures.