Bulelwa Beauty Mbombo
SUPPLY CHAIN AND OPERATIONS MANAGEMENT
Port Elizabeth
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
Work History
Customer Service Administrator
ID Control
Port elizabeth
09.2009 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Scheduled customer appointments for account managers engaged in business travel.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated product shipments with correct freight company.
Electronic Assembler
ID Control
Port elizabeth
11.2006 - 09.2009
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Assembled components per technical specifications and production guidelines.
- Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
- Labeled components and monitored use to keep accurate records.
- Installed completed assemblies into cases.
General Labor Worker
Shatterprufe
Port elizabeth
05.2005 - 09.2006
- Maintained and repaired facilities, equipment and tools.
- Cleaned and straightened work areas to maximize productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Adhered to company policies, safety procedures and performance standards.
Education
Bachelor of Commerce Supply Chain & Ops Management - Purchasing, Procurement, And Contracts Management
University of South Africa
Port Elizabeth , South Africa 06.2016 - 05.2022
Cerificate in Personal Computing - Computer And Information Systems
Varsity College
Port Elizabeth , South Africa 05.2009 - 09.2009
High School Diploma -
Motherwell High School
01.1999 - 12.2003
Skills
Troubleshooting
Workflow planning
Database administration
Attention to Detail
Documentation and control
Information updates
Timeline
Bachelor of Commerce Supply Chain & Ops Management - Purchasing, Procurement, And Contracts Management
University of South Africa
06.2016 - 05.2022
Customer Service Administrator
ID Control
09.2009 - Current
Cerificate in Personal Computing - Computer And Information Systems
Varsity College
05.2009 - 09.2009
Electronic Assembler
ID Control
11.2006 - 09.2009
General Labor Worker
Shatterprufe
05.2005 - 09.2006
High School Diploma -
Motherwell High School
01.1999 - 12.2003