Bulelwa Tyani
Cape Town
Summary
Dedicated and results-driven professional with a proactive approach on process improvement and resource optimization. An excellent troubleshooter and problem solver who is able to complete tasks within agreed deadlines. Skilled in conducting thorough technical assessments and recommending tailored solutions. Adept at fostering strong client relationships through effective communication and proactive support. Highly adaptable to challenging environments with an eagerness to offer valuable contribution towards organizational success.
Overview
5
5
years of professional experience
Work History
Account Manager
Diversey
06.2023 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Achieved and exceeded company-defined sales quotas.
- Monitored service after sale and implemented effective problem resolutions.
- Developed and implemented strategies to increase client retention.
- Collaborated with senior managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Successfully managed a team, delegating tasks and providing feedback.
- Collaborated effectively with internal teams, to ensure seamless customer experiences and timely resolution of customer issues.
Field Service Engineer
Aquest Colsen
07.2020 - 05.2023
- Optimized water treatment systems resulting in increased efficiency, reducing operational costs and enhancing overall performance.
- Implemented preventive maintenance schedules and facilitated timely repairs, reducing system downtime and ensuring uninterrupted water treatment operations for clients.
- Fostered strong client relationships through effective communication and proactive support, resulting in client retention and increased revenue.
- Identified cost-saving opportunities, such as sourcing alternative suppliers or optimizing chemical usage, resulting in reduction in operational expenses without compromising system performance.
Technician
Diversey
01.2019 - 05.2020
- Served as a reliable point of contact for customers experiencing application difficulties with chemical products.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Generated service reports and proposals for new product trials.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting.
- Collaborated with cross-functional teams to ensure timely service delivery.
- Optimized hygiene processes thorough monitoring, analysis, and verification of procedures.
Education
Diploma - Project Management
Alison
Online02.2023
Diploma - Clean And Renewable Energy Production
Alison
Online09.2022
Advanced Diploma - Wastewater Treatment And Recycling
Alison
Online06.2022
Bachelor of Technology - Chemical Engineering
Cape Peninsula University Of Technology
Western Cape12.2018
National Diploma - Chemical Engineering
Cape Peninsula University Of Technology
Western Cape12.2016
Skills
- Technical Analysis and Process Improvement
- Resource Optimization
- Cross-Functional Collaboration
- Strategic Planning
- Account Management
- Verbal and Written Communication
- Customer Relationship Management
- Complex Problem-Solving
- New Product Introduction Strategies
- Time Management
Timeline
Account Manager
Diversey
06.2023 - Current
Field Service Engineer
Aquest Colsen
07.2020 - 05.2023
Technician
Diversey
01.2019 - 05.2020
Diploma - Project Management
Alison
Diploma - Clean And Renewable Energy Production
Alison
Advanced Diploma - Wastewater Treatment And Recycling
Alison
Bachelor of Technology - Chemical Engineering
Cape Peninsula University Of Technology
National Diploma - Chemical Engineering
Cape Peninsula University Of Technology
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