Bulelwa Ngqungqu
Mthatha
Summary
Seasoned legal professional with over 10 years of progressive experience in Employment Relations, including two years at supervisory level. Holds a Bachelor of Laws (LLB) and a strong foundation in labour law, dispute resolution, and public sector compliance. Adept at managing grievances, misconduct cases, and disciplinary processes with fairness and efficiency. Proven ability to represent at the CCMA and Bargaining Council disputes, supported by deep knowledge of relevant legislation and collective agreements. Emotionally intelligent communicator with a passion for justice, policy interpretation, and stakeholder engagement.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Interpreter & Dispute Resolution Support
Commission for Conciliation, Mediation and Arbitration (CCMA)
East London
06.2012 - Current
- Interpreted during conciliations, arbitrations, and stakeholder meetings, ensuring impartiality and confidentiality.
- Drafted settlement agreements and conducted pre-conciliations to resolve disputes efficiently.
- Reported unresolved matters to Case Management Officers and facilitated informal telephonic conciliations.
- Assisted users with enforcement of arbitration awards and referred disputes appropriately.
- Enforcement of Compliance Orders
- Maintained compliance with CCMA rules and standards in case documentation and filing.
- Participated in external training and workshops, including Women in Leadership and Substantive Law.
- Averaged 4 conciliations and 2 arbitrations daily, demonstrating high-volume case management.
- Facilitated communication between parties during mediation sessions.
- Assisted clients in understanding legal terminology and processes.
- Exposed to 4 Conciliations and 2 Arbitration a day.
Customer Service Consultant
Capitec Bank
07.2006 - 12.2010
- Handled client queries, credit evaluations, and affordability assessments.
- Promoted banking products and managed bad debt recovery through telemarketing and follow-ups.
- Maintained professionalism and confidentiality in all customer interactions.
- Maintained up-to-date knowledge of banking regulations and policies.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
Legal Assistant
Fikile Ntayiya and Associates
12.2005 - 06.2006
- Drafted legal documents, coordinated court schedules, and attended CCMA cases.
- Liaised with legal stakeholders and prepared settlement packages.
- Managed subpoenas and interviewed clients to support litigation processes.
- Conducted legal research to support case development and strategy formulation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Administrator
Tombstones 4 Africa
08.2002 - 11.2004
- Oversaw client communications, supplier coordination, and product logistics.
- Produced reports and presentations, and delegated tasks in manager’s absence.
- Managed daily office operations for a memorial stone company.
- Developed and maintained filing systems for client records and orders.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Assistant Manager, Customer Service
Eastern Cape Technikon
10.2001 - 07.2002
- Managed stock orders, staff supervision, and financial transactions.
- Trained junior staff and ensured operational efficiency.
- Supervised daily operations of customer service team, ensuring smooth workflow.
- Trained new employees on company policies and customer interaction techniques.
- Conducted performance evaluations, offering constructive feedback to team members.
Computer Lab Assistant
University of Transkei
08.2001 - 11.2001
- Assisted students with IT literacy and typed examination papers.
- Maintained lab equipment and ensured optimal functionality for user access.
- Coordinated lab schedules to accommodate student study needs and class requirements.
- Logged all equipment malfunctions and damages.
Education
Bachelor of Laws (LLB) -
Walter Sisulu University
Public Relations -
University of South Africa
Mthatha 01.2008 - 12.2008
Certificate in Computer Literacy -
University of Transkei
Matric -
Qokolweni High School
Skills
- Labour Law & Employment Relations
- Grievance & Misconduct Case Management
- CCMA & Bargaining Council Representation
- Collective Bargaining Agreements
- Policy & Guideline Formulation
- Conflict Resolution & Negotiation
- Legal Drafting & Interpretation
- Leadership & Resource Management
- Presentation & Communication Skills
- Organizational & Problem-Solving Skills
- Case management
References
- Mr. Victor Ngudle, Commissioner, CCMA Mthatha, 078 994 5178
- Mr. B. Ndlobeni, General Manager, KSD Municipality, 083 523 0330
- Mr. M. Boyce, Senior Commissioner, CCMA Mthatha, 073 307 0109
Personal Information
Driving License: Valid Driver’s License (Code 08)
Training And Development
- Substantive Law (In-house CCMA Training)
- CCMA Rules & Procedures
- Project Management
- Women in Leadership Workshop
Timeline
Interpreter & Dispute Resolution Support
Commission for Conciliation, Mediation and Arbitration (CCMA)
06.2012 - Current
Public Relations -
University of South Africa
01.2008 - 12.2008
Customer Service Consultant
Capitec Bank
07.2006 - 12.2010
Legal Assistant
Fikile Ntayiya and Associates
12.2005 - 06.2006
Administrator
Tombstones 4 Africa
08.2002 - 11.2004
Assistant Manager, Customer Service
Eastern Cape Technikon
10.2001 - 07.2002
Computer Lab Assistant
University of Transkei
08.2001 - 11.2001
Bachelor of Laws (LLB) -
Walter Sisulu University
Certificate in Computer Literacy -
University of Transkei
Matric -
Qokolweni High School
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