Bulelwa Mbombo
Production Supervisor
Port Elizabeth
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Intern UHT Production Supervisor
Woodlands Dairy
Humansdorp
01.2023 - Current
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Achieved on-time shipments goal by empowering employees to continued success.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Resolved issues quickly to maintain productivity goals.
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed team of 83 production associates, overseeing productive production processes and meeting all deadlines.
Customer Service Administrator
ID Control Solution
Port Elizabeth
11.2009 - 01.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Immediately brought critical issues to customer service manager for resolution.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Tasked with data entry, records oversight and issue resolution for team of Number customer service personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
General Production Worker
Shatterpruffe
Port Elizabeth
05.2006 - 07.2009
- Used hand trucks and forklifts to load, unload, and transport items.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Resolved issues quickly to maintain productivity goals.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assembled products according to changing daily work orders and specific customer needs.
Education
Senior Certificate - Matriculation
Motherwell High School
Port Elizabeth 07.2003 - 12.2003
BCom Supply Chain And Operations Management - Supply Chain
University of South Africa
Port Elizabeth 06.2014 - 06.2021
Certificate - Personal Computing
Varsity College
Port Elizabeth 06.2009 - 09.2009
Skills
Production targets
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Intern UHT Production Supervisor
Woodlands Dairy
01.2023 - Current
BCom Supply Chain And Operations Management - Supply Chain
University of South Africa
06.2014 - 06.2021
Customer Service Administrator
ID Control Solution
11.2009 - 01.2023
Certificate - Personal Computing
Varsity College
06.2009 - 09.2009
General Production Worker
Shatterpruffe
05.2006 - 07.2009
Senior Certificate - Matriculation
Motherwell High School
07.2003 - 12.2003
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