Summary
Overview
Work History
Education
Skills
References
Summary Of Qualifications
Timeline
Generic

Bulelwa Dondolo

Beaufort West

Summary

To provide Pre-hospital and emergency care to the Public of the Western cape and other provinces.

Seasoned Emergency Medical Services (EMS) professional with over 23 years of field and leadership experience in pre-hospital emergency care. Proven expertise across operational supervision, compliance management, rostering, and quality improvement. A committed team leader with a strong background in shift and station management, logistics oversight, and maintaining performance and response standards. Skilled in communication, report writing, and staff mentoring, with fluency in isiXhosa and English. Passionate about enhancing EMS service delivery through disciplined leadership and operational efficiency.

Overview

37
37
years of professional experience

Work History

Shift Manager - Central Karoo

Western Cape Government Health – Emergency Medical Services
Central Karoo -Beaufort West
05.2011 - 03.2024
  • Oversaw daily EMS operations, ensuring availability of fully functional ambulances and adherence to maintenance schedules.
  • Managed team rosters, shift allocation, and ensured optimal vehicle deployment aligned with daily targets.
  • Maintained compliance with allocated budget, monitored consumable usage, and enforced SCM procedures.
  • Conducted regular performance reviews, chaired shift meetings, and attended district-level performance and management meetings.
  • Ensured all staff complied with leave, HR, and labour relations policies by managing timesheets, leave applications, and other administrative documentation.
  • Supervised electronic Patient Care Report (ePCR) documentation and submission compliance.
  • Ensured all medical equipment and consumables were stocked and operational for emergency response.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Inspected work areas regularly for cleanliness and organization standards.

Ambulance Emergency Assistant (AEA)

Western Cape Government Health – Emergency Medical Services
01.2002 - 04.2011
  • Provided Intermediate Life Support (ILS) care at emergency scenes, including trauma, medical, and obstetric cases.
  • Performed full vehicle and equipment inspections before and after each shift.
  • Contributed to quality patient care by reducing adverse events through compliance with emergency protocols.
  • Ensured documentation accuracy in line with HPCSA regulations.
  • Actively participated in mass-casualty drills and training initiatives.

Basic Ambulance Assistant (BAA)

Western Cape Government Health – Emergency Medical Services
Central Karoo -Beaufort West
01.1999 - 01.2001
  • Responded to emergency calls under supervision and assisted with stabilization and transportation of patients.
  • Conducted daily inspections of medical equipment and vehicle readiness.
  • Maintained high-quality patient care and documented call reports accurately.
  • Supported senior team members in clinical procedures and scene coordination.

General Worker / Cashier

Shoprite
01.1987 - 01.1992
  • Company Overview: Shoprite, South Africa
  • Maintained hygiene standards in store and assisted at the checkout counter.
  • Responsible for cash-ups and customer interaction.
  • Gained early experience in teamwork, accountability, and frontline service delivery.
  • Shoprite, South Africa

Education

Matric -

Mandelkosi High School
12.1993

Basic Ambulance Assistant Certificate -

College of Emergency Care

Ambulance Emergency Assistant Certificate -

College of Emergency Care

Skills

  • Managing and coaching
  • Emergency management
  • Team leadership
  • Performance evaluation
  • Regulatory compliance
  • Inventory management
  • Staff scheduling
  • Patient care documentation
  • Equipment maintenance
  • Operational planning
  • Training development
  • Crisis response
  • Conflict resolution
  • Effective communication
  • Compliance
  • Staff motivation
  • Mentoring and coaching
  • Workplace safety
  • Handling customer complaints
  • Team building
  • Policy administration
  • Shift leadership
  • Decision-making
  • Documentation and reporting
  • Relationship building
  • Safety compliance
  • Performance improvement
  • Problem-solving
  • Interpersonal communication
  • Cost reduction strategies
  • Written and verbal Skills
  • Microsoft office
  • Basic Medical rescue
  • Rostering Management System
  • Teamplayer

References

  • Pieter de Bruin, Station Manager EMS (Supervisor), Pieter.debruin@westerncape.gov.za, 023 449 8000
  • Jerome Jansen, District Manager EMS, Jerome.Jansen@westerncape.gov.za, 076 868 9429
  • Llewellyn Nankoo, Rural OPS Manager, Llewellyn.Nankoo@westerncape.gov.za, 083 459 9806

Summary Of Qualifications

  • Basic Ambulance Assistant, 2 years
  • Ambulance Emergency Assistant, 8 years
  • Shift Manager, 13 years

Timeline

Shift Manager - Central Karoo

Western Cape Government Health – Emergency Medical Services
05.2011 - 03.2024

Ambulance Emergency Assistant (AEA)

Western Cape Government Health – Emergency Medical Services
01.2002 - 04.2011

Basic Ambulance Assistant (BAA)

Western Cape Government Health – Emergency Medical Services
01.1999 - 01.2001

General Worker / Cashier

Shoprite
01.1987 - 01.1992

Matric -

Mandelkosi High School

Basic Ambulance Assistant Certificate -

College of Emergency Care

Ambulance Emergency Assistant Certificate -

College of Emergency Care

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Bulelwa Dondolo