Bulelani Brian Fakude
IT Support
564 Makhoba Street Mofolo Soweto
Summary
Proactive and skilled IT graduate with a Diploma in Information Technology (Communication Networks), offering extensive experience in IT support, cloud computing, and systems administration. Possesses hands-on expertise in AWS, Microsoft Azure, and Office 365, consistently resolving technical issues and managing user systems to provide reliable support. Demonstrates a strong passion for technology with a proven ability to adapt to fast-paced environments and a commitment to continuous improvement. Dedicated to leveraging a strong work ethic and eagerness to learn to drive innovation and efficiency in IT operations.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
IT Support
3Sixty Health
02.2024 - 08.2024
- Provided daily desktop support to 3Sixty Health users
- Applied desktop setup policies and ensured system compliance with Windows and software standards
- Delivered remote support using Remote Desktop Protocol (RDP)
- Created and managed user accounts via Active Directory
- Installed and maintained licensed software (Windows, Office 365, Adobe, ESET)
- Configured stable internet connections and installed relevant hardware drivers
- Performed system updates and deployed application (Teams, VPN, NEO Links, Euphoria)
IT Support
Gijima
03.2022 - 02.2024
- Delivered first-line IT support across Tshwane South District
- Minimized disruptions by resolving daily IT incidents and queries
- Logged user issues, documented incidents, and provided technical resolutions
- Performed desktop configurations, email setups, and internet profile settings
- Configured and supported laptops, Windows 10/11, and printers
- Installed and tested network setups for new ICT deployments
- Managed antivirus protection and responded to malware threats
Education
Diploma - Information Technology (Communication Networks)
Tshwane University of Technology
Pretoria, Soshanguve South Campus01.2022
National Senior Certificate - Maths And Science
Methula Secondary School
Mpumalanga, Amsterdam Suburb01.2016
Skills
Desktop support proficiency
Certification
AWS Certified Cloud Practitioner - Forge Academy & Labs - 2025
References
- Nkosinathi, Mahlalela, Project Manager, nmahlalela@gmail.com, 0796022986
- Kerry, Brooks-Scheepers, Project Manager, Kerry.brooks@gijima.com, 010 449 5491
- Washinton, Hlongane, Supervisor, Washington.Hlongwane@gauteng.gov.za, 012 401 6329
- Desmond, Maholovela, Supervisor, Desmond.Maholovela@gauteng.gov.za, 0124016329
Timeline
IT Support
3Sixty Health
02.2024 - 08.2024
IT Support
Gijima
03.2022 - 02.2024
Diploma - Information Technology (Communication Networks)
Tshwane University of Technology
National Senior Certificate - Maths And Science
Methula Secondary School