Bulelani Brian Fakude
IT Support
564 Makhoba Street Mofolo Soweto
Summary
Proactive and skilled IT graduate with a Diploma in Information Technology (Communication Networks), offering extensive experience in IT support, cloud computing, and systems administration. Possesses hands-on expertise in AWS, Microsoft Azure, and Office 365, consistently resolving technical issues and managing user systems to provide reliable support. Demonstrates a strong passion for technology with a proven ability to adapt to fast-paced environments and a commitment to continuous improvement. Dedicated to leveraging a strong work ethic and eagerness to learn to drive innovation and efficiency in IT operations.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
IT Support
3Sixty Health
02.2024 - 08.2024
- Provided daily desktop support to 3Sixty Health users
- Applied desktop setup policies and ensured system compliance with Windows and software standards
- Delivered remote support using Remote Desktop Protocol (RDP)
- Created and managed user accounts via Active Directory
- Installed and maintained licensed software (Windows, Office 365, Adobe, ESET)
- Configured stable internet connections and installed relevant hardware drivers
- Performed system updates and deployed application (Teams, VPN, NEO Links, Euphoria)
IT Support
Gijima
03.2022 - 02.2024
- Delivered first-line IT support across Tshwane South District
- Minimized disruptions by resolving daily IT incidents and queries
- Logged user issues, documented incidents, and provided technical resolutions
- Performed desktop configurations, email setups, and internet profile settings
- Configured and supported laptops, Windows 10/11, and printers
- Installed and tested network setups for new ICT deployments
- Managed antivirus protection and responded to malware threats
Education
Diploma - Information Technology (Communication Networks)
Tshwane University of Technology
Pretoria, Soshanguve South Campus01.2022
National Senior Certificate - Maths And Science
Methula Secondary School
Mpumalanga, Amsterdam Suburb01.2016
Skills
Desktop support proficiency
Windows Server management
Network support expertise
Cloud platform expertise (AWS, Azure)
Proficient in Microsoft Office 365
Network diagnostics
User access management
Ticketing system management
Effective time management
Strategic problem resolution
Certification
AWS Certified Cloud Practitioner - Forge Academy & Labs - 2025
References
- Nkosinathi, Mahlalela, Project Manager, nmahlalela@gmail.com, 0796022986
- Kerry, Brooks-Scheepers, Project Manager, Kerry.brooks@gijima.com, 010 449 5491
- Washinton, Hlongane, Supervisor, Washington.Hlongwane@gauteng.gov.za, 012 401 6329
- Desmond, Maholovela, Supervisor, Desmond.Maholovela@gauteng.gov.za, 0124016329
Timeline
IT Support
3Sixty Health
02.2024 - 08.2024
IT Support
Gijima
03.2022 - 02.2024
Diploma - Information Technology (Communication Networks)
Tshwane University of Technology
National Senior Certificate - Maths And Science
Methula Secondary School