Bulela Sotyelelwa
Student Relations Specialist
Johannesburg
Summary
Dynamic Student Relations Specialist with a proven track record at Varsity College Sandton, excelling in customer relations and team collaboration. Championed software adoption, enhancing operational efficiency and improving customer satisfaction rates. Skilled in stakeholder engagement and financial management, consistently delivering superior results through proactive problem-solving and effective communication.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Student Relations Specialist
Varsity College Sandton (Emeris Sandton)
09.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Restructured customer service process, ensuring quicker response times.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Student Administration and Support
- Complete Onboarding
- Active Student Engagement and Support
- Student Registration
- Student Query Resolution
Admissions and Registration Officer
Varsity College - Pretoria (Emeris)
01.2023 - 05.2023
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Ticket/Query Resolution
- Academic Progression and Counselling
- Academic Support Coordination
- Collaboration with other campuses
- Document Management
- Registration
- Enrolling
- DHET Policy Application
- Devised and implemented processes and procedures to streamline operations.
Construction Site Manager and Tender Administrator
Owethu Construction
01.2019 - 12.2021
- Conducted regular site inspections to ensure quality standards were upheld throughout each phase of the construction process while minimizing potential hazards on-site as well as delays in progress timelines.
- Optimized workforce productivity with targeted training programs tailored to individual skillsets and roles within the team.
- Managed subcontractors effectively, fostering strong relationships to maintain seamless collaboration throughout the project lifecycle.
- Ensured timely acquisition of permits and approvals, navigating complex regulatory environments effectively for smooth project progression.
- Improved construction site efficiency by implementing streamlined scheduling and resource allocation processes.
- Ensured robust safety protocols were in place on all sites, conducting regular training sessions for staff members to minimize accidents and create a secure working environment.
- Developed and maintained strong relationships with key stakeholders, including local officials, community leaders, and clients, ensuring smooth project progression and positive reputation management.
- Contributed to business growth, securing repeat clients through excellent site management practices and consistent delivery of superior results.
- Streamlined tender submission process by implementing efficient document management systems.
- Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions.
- Monitored outstanding invoices and performed collections duties.
- Prepared and managed project budgets to accurately track costs and expenses.
Office Manager and Tender Administrator
Ratidzo Trading
01.2017 - 12.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Digital and Contact Onboarding
- SETA Policy Implementation
- Compiled Tender Documents as per PFMA
- Provided full Student Experience
Education
PGDP Management - Commerce - Management
University of Witwatersrand
Johannesburg 04.2001 -
Bachelor of Administration - Commerce
University of The Free State
Free State - Bloemfontein 04.2001 -
National Senior Certificate - Grade 12
Queens College Boys' High School
Queenstown, Eastern Cape 04.2001 -
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Planning, Organizing and Coordinating
Network and AlliancesClient Service OrientationKnowledge of curriculum developmentTender & Supply Chain ManagementFinancial & Cost ManagementStakeholder Engagement & CommunicationContract & Vendor ManagementPlanning, Organization & ExecutionLeadership & Supervision
Systems, Reporting & AdministrationProfessional Development & Ethics
Timeline
Student Relations Specialist
Varsity College Sandton (Emeris Sandton)
09.2023 - Current
Admissions and Registration Officer
Varsity College - Pretoria (Emeris)
01.2023 - 05.2023
Construction Site Manager and Tender Administrator
Owethu Construction
01.2019 - 12.2021
Office Manager and Tender Administrator
Ratidzo Trading
01.2017 - 12.2018
PGDP Management - Commerce - Management
University of Witwatersrand
04.2001 -
Bachelor of Administration - Commerce
University of The Free State
04.2001 -
National Senior Certificate - Grade 12
Queens College Boys' High School
04.2001 -