Bukho Joni
Cape Town
Summary
Knowledgeable with proven track record in resolving customer inquiries and enhancing satisfaction levels. Successfully implemented new feedback mechanisms that improved service quality. Demonstrated strong communication and problem-solving skills, contributing to effective team collaboration.
Overview
7
7
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Customer Service Advisor
Amplify5
10.2025 - 01.2026
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Customer Service Associate
WNS Global Services
07.2025 - 09.2025
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Registration Assistant
Cape Peninsula University of Technology
01.2025 - 03.2025
- Facilitated the onboarding and registration process for new students via phone and in-person consultations.
- Orchestrated the collection of documents, form completion, and navigation of university system
Lab Assistant
Cape Peninsula University of Technology
04.2023 - 11.2023
- Delivered technical support to students in the computer lab, ensuring a conducive learning environment.
- Diagnosed system issues and helped with login and software inquiries.
Customer Service Representative
CitiConnect Solutions (Pty) Ltd Call Centre
06.2021 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Lead
Nothembe Farm Fresh Chickens
01.2019 - 02.2021
- Directed daily operations while supervising staff to ensure optimal performance.
- Assisted customers with orders and product inquiries, fostering a supportive shopping experience.
- Resolved complaints effectively, enhancing customer satisfaction and loyalty.
- Monitored stock levels and coordinated with suppliers to maintain inventory.
- Ensured hygiene and service standards adhered to food safety guidelines.
Education
High School Diploma -
Bethel College High School
Butterworth, South Africa 04.2001 -
Skills
Customer service excellence
Problem resolution and de-escalation
Active listening and clear communication
Complaint and refund handling
Technical and software proficiency (including Excel)
Email and live chat support
Critical thinking and decision-making
Team coordination and leadership support
Reliability, punctuality, and professionalism
Ability to work under pressure and adapt
Accomplishments
Peer Educator CPUT
• Led health awareness sessions
• Provided peer counseling and wellness support
Language Unit Assistant CPUT
- Supported university’s language programs and initiatives
Certification
Language Unit Assistant
Timeline
Class Representative
11-2025
Customer Service Advisor
Amplify5
10.2025 - 01.2026
Customer Service Associate
WNS Global Services
07.2025 - 09.2025
Registration Assistant
Cape Peninsula University of Technology
01.2025 - 03.2025
Peer Educator
10-2024
Lab Assistant
Cape Peninsula University of Technology
04.2023 - 11.2023
Language Unit Assistant
03-2023
Customer Service Representative
CitiConnect Solutions (Pty) Ltd Call Centre
06.2021 - 03.2023
Customer Service Lead
Nothembe Farm Fresh Chickens
01.2019 - 02.2021
High School Diploma -
Bethel College High School
04.2001 -