Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Hi, I’m
Bukelwa Veshe
Retail industry
Port Elizabeth ,Eastern Cape
Summary
Overview
14
years of professional experience
Work History
Superspar Figtree
Retail Frontline Supervisor
07.2016 - 03.2018
Job overview
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
The Bakerman
Retail Cashier
08.2004 - 07.2016
Job overview
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
Education
Mount Arthur Girls High SchoolLady Frere,South Africa
Matric from Academic
12.1995
University Overview
Skills
- Staff Management
Languages
English
Bilingual or Proficient (C2)
Xhosa
Beginner (A1)
Timeline
Retail Frontline Supervisor
Superspar Figtree
07.2016 - 03.2018
Retail Cashier
The Bakerman
08.2004 - 07.2016
Mount Arthur Girls High School
Matric from Academic
Similar Profiles
Emma WeitemeyerEmma Weitemeyer
Farm Hand at Figtree ThoroughbredsFarm Hand at Figtree Thoroughbreds
Ben CaroutasBen Caroutas
Liquor store worker at Figtree CellarsLiquor store worker at Figtree Cellars
Elia AmoomoElia Amoomo
Manager of Operations at Wecke & Voigtz (PTY) Ltd T/A The Grove SupersparManager of Operations at Wecke & Voigtz (PTY) Ltd T/A The Grove Superspar