Bukelwa Qwashu
Environmentalist
Cape Town
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
Work History
Retail Sales Assistant
Levi Strauss
Cape Town
01.2021 - Current
- Greet customers and helped with product questions, selections and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Handle and resolve client complaints or escalate them to management where necessary.
- Used POS system to process sales, refunds and returns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Add value to client service by providing accurate products and services.
- Keep clients in relation to exclusive offers and discounts.
- Attend to telephonic and branch queries efficiently
Facilitator
Reflection Development Institute
Worcester
09.2020 - 11.2020
- Facilitating field examinations and report hazardous locations and materials.
- Develop and recommend solutions to eliminate pollution and environmental hazards.
- Implement waste production from the Industries and implement hazardous waste regulations.
- Perform research and report your findings on the current environmental conditions.
- Prepare clear and detailed written reports about field inspections.
Data Collector and Educator Assistant
City of Cape Town
Cape Town
04.2019 - 06.2019
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Receiving and transferring calls.
- Drafting and issuing parent-meeting letters to learners.
- Capturing and verifying new school applications.
- Checking class registers.
- Announcing school programs on the intercom.
- Draft and issue out school reports to learners.
Case Officer (Intern)
Department of Environmental Affairs and Development Planning
Cape Town
07.2017 - 01.2018
- Review the enquiries or applicability checklist
- Optimize positive environmental impacts
- Ensure that the proposed impact do not exceed defined environmental threshold
- We make sure that regulations are followed as stated on the NEMA EIA Regulation
- Checking compliance on a site with conditions enlisted in an approved Environmental Authorization Report.
Client Service Representative
The Foschini Group (TFG)
Cape Town
06.2016 - 01.2017
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Connected with clients through consultative sales strategies to understand and address requirements.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Sales, telemarketing and ensuring daily targets are met and exceeded.
Education
Associate of Applied Science - Environmental Management
Cape Peninsula University of Technology
Cape Town, South Africa 02.2010 - 12.2017
High School Diploma -
Hector Peterson FET
Cape Town, South Africa 01.2004 - 12.2008
Skills
Communication Skill
Timeline
Retail Sales Assistant
Levi Strauss
01.2021 - Current
Facilitator
Reflection Development Institute
09.2020 - 11.2020
Data Collector and Educator Assistant
City of Cape Town
04.2019 - 06.2019
Case Officer (Intern)
Department of Environmental Affairs and Development Planning
07.2017 - 01.2018
Client Service Representative
The Foschini Group (TFG)
06.2016 - 01.2017
Associate of Applied Science - Environmental Management
Cape Peninsula University of Technology
02.2010 - 12.2017
High School Diploma -
Hector Peterson FET
01.2004 - 12.2008
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