Buhlebenkosi Nyawo
Johannesburg
Summary
Dynamic and adaptable professional with experience in sales, customer service, and administrative roles across recruitment, advertising, and wellness industries. Proven ability to build client relationships, influence decision-makers, and drive solutions-oriented outcomes. Strong communicator skilled in negotiations and time management, currently pursuing a degree in Life and Environmental Sciences at UNISA. Eager to leverage interpersonal skills and sales acumen in a growth-oriented sales or account management role.
Overview
6
6
years of professional experience
Work History
Customer Experience Officer
T-Forge
Johannesburg
07.2022 - 10.2025
- Transitioned from Service Desk Intern to full-time Virtual Key Accounts Manager, managing a portfolio of 50+ clients in the tech sector, resulting in an increase in client retention through proactive relationship-building and customized solution presentations.
- Handled inbound inquiries, resolved escalations, and upsold services.
- Collaborated with cross-functional teams to develop tailored advertising and workforce solutions, influencing key stakeholders across diverse industries.
Administrative Assistant & Beauty Therapist
Holistic Healthstyle
Pretoria
02.2020 - 05.2022
- Provided comprehensive administrative support, including managing 100+ daily emails and phone inquiries, streamlining communication processes to reduce response times.
- Delivered high-quality beauty therapy services, specializing in massages for 20+ clients per week, enhancing client satisfaction scores based on feedback surveys.
- Maintained client records and coordinated appointments, demonstrating strong organizational skills in a fast-paced wellness environment.
Front Desk Helper
Audio Pros
Pretoria
10.2020 - 12.2021
- Greeted and assisted walk-in clients daily, managing front desk operations including call handling and email correspondence to ensure seamless service delivery.
- Supported sales team by preparing client proposals and follow-up materials.
- Fostered positive client interactions, building rapport to encourage repeat business and referrals.
Education
Bachelor of Science - Life and Environmental Sciences
University of South Africa (UNISA)
Pretoria, South AfricaNational Senior Certificate - Grade 12
Royal College
Johannesburg, South AfricaSkills
- Sales & Negotiation
- Client Relationship Management
- Solution Selling
- Microsoft Office Suite
- Excel
- Word
- Outlook
- CRM Software
- Hubspot
- Connectwise
- Email & Calendar Management
- Strong Communication
- Time Management
- Adaptability
- Problem-Solving
- Customer service
- Team collaboration
- Client relationship management
- Administrative support
- Problem solving
- Patience and composure
- Reliability
- Professionalism
- Problem-solving
- High-energy attitude
- Team building
- Phone etiquette
- Inbound call management
- Call center experience
- Computer skills
- Understanding customer needs
References
upon request, The late Gertrude Maseko, +27 73 190 5369, Maclaren Magaso, +27 74 517 2207 / +27 61 441 3629, Adele Diedrieks, +27 73 544 6858, Thabang Mashiane, +27 79 625 8844
Volunteer Experience
Assisted in community environmental clean-up initiatives with local participants to promote sustainability awareness.
Hobbies and Interests
- Environmental advocacy
- Hiking in South African national parks
- Reading non-fiction on business leadership
Professional Development
- Digital Sales Strategies, Coursera, 2024
- Customer Service Excellence, LinkedIn Learning, 2023
Languages
English, Zulu
First Language
Sotho
Intermediate
B1
Timeline
Customer Experience Officer
T-Forge
07.2022 - 10.2025
Front Desk Helper
Audio Pros
10.2020 - 12.2021
Administrative Assistant & Beauty Therapist
Holistic Healthstyle
02.2020 - 05.2022
Bachelor of Science - Life and Environmental Sciences
University of South Africa (UNISA)
National Senior Certificate - Grade 12
Royal College