Ndiphiwe Nthabiseng Moso
Call Centre Agent
Durban,KZN
Summary
Customer service professional with proven track record in delivering exceptional client support. Expertise in managing inbound and outbound calls, ensuring customer satisfaction through effective problem-solving. Known for strong teamwork and adaptability to dynamic environments, coupled with excellent communication and interpersonal skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Call Agent
Debtin Consultant
08.2021 - 04.2025
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Call Agent
MBD Credit Solution
06.2016 - 07.2021
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Continuously expanded product knowledge through training sessions and self-directed learning efforts.
Education
High School Diploma -
Isibonelo High School
Durban, South Africa 04.2001 -
Skills
Customer service
Call management
Data entry
Time management
Communication skills
Conflict resolution
Active listening
Customer communications
Call center experience
Certification
Matric
Timeline
Call Agent
Debtin Consultant
08.2021 - 04.2025
Call Agent
MBD Credit Solution
06.2016 - 07.2021
High School Diploma -
Isibonelo High School
04.2001 -
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