Buhle Skosana
Johannesburg
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests. Hospitality professional with background in creating seamless and enjoyable dining experience for guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Kream Restaurant
09.2021 - 05.2024
- Greeted and seated guests in a friendly manner, ensuring optimal dining experience.
- Managed reservation system to streamline guest flow and reduce wait times.
- Responding to guest inquiries and requests in a timely friendly and efficient manner.
- Making contact with guests as they leave,opening the door and bidding them goodbye.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Waitress
Bosveld Lapa Restaurant
04.2017 - 04.2019
- Assisted guests with menu selections and provided timely recommendations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Thistle Grove Combined School
Kinross, Mpumalanga11-2013
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Scheduling
- Complex Problem-solving
- Personal presentation
- Table bussing
- Menu memorization
- Dining area maintenance
- Hospitality management
Certification
- EF SET English Test
- TEFL Certificate
Languages
English
Upper intermediate (B2)
Timeline
Restaurant Hostess
Kream Restaurant
09.2021 - 05.2024
Waitress
Bosveld Lapa Restaurant
04.2017 - 04.2019
High School Diploma -
Thistle Grove Combined School
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