Summary
Work History
Education
Skills
Timeline
Generic

Buhle Mthembu

Customer Care
Durban ,KZN

Summary

Dynamic sales professional with a proven track record at Gym Company, excelling in client relations and objection handling. Adept at fostering strong customer connections and driving membership growth through effective communication and promotional strategies. Recognized for resilience under pressure and delivering exceptional service, ensuring client satisfaction and loyalty.

Work History

Sales Agent

Gym Company
09.2025 - 08.2026
  • Developed strong product knowledge to assist clients in selecting appropriate gym memberships.
  • Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
  • Cultivated relationships with potential clients through effective communication and follow-up strategies.
  • Assisted in organizing promotional events to increase gym membership sign-ups and community engagement.
  • Executed daily sales activities, ensuring accurate processing of transactions and membership agreements.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.

Front Desk Receptionist

Thembisa B & B
01.2024 - 06.2025
  • Greeted and assisted guests, ensuring a welcoming atmosphere.
  • Managed check-in and check-out processes efficiently.
  • Answered phone calls and responded to inquiries promptly.
  • Coordinated reservations and maintained accurate booking records.
  • Handled guest complaints effectively, ensuring satisfaction.
  • Collaborated with housekeeping staff to ensure room readiness.
  • Processed payments and managed cash transactions accurately.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

No Degree - Diploma in Tourism

Durban University of Technology
Pietermaritzburg

Skills

Client relations

Customer assistance

Sales training

Technical support

Resilience under pressure

Networking

Adaptability to change

Objection handling

Timeline

Sales Agent

Gym Company
09.2025 - 08.2026

Front Desk Receptionist

Thembisa B & B
01.2024 - 06.2025

No Degree - Diploma in Tourism

Durban University of Technology
Buhle MthembuCustomer Care