Buhle Molefe
Duty Manager
Brackendowns
Summary
Dynamic and passionate sports employee with a robust background as a dedicated office administrator, seamlessly integrating expertise from both industries to enhance operational efficiency. Committed to fostering total client satisfaction through exceptional service delivery and proactive communication. Adept at creating a healthy and productive work environment that promotes teamwork, motivation, and overall well-being among staff and clients alike.
Overview
1
1
year of professional experience
Work History
Duty Manager
Africa Padel
Glenvista
06.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Administrator
Jehu Industries
Randburg
01.2024 - 04.2024
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Communicated with office managers to understand department priorities and workload.
- Generated comprehensive quality reports, presentations and spreadsheets, delivering to management within agreed deadlines.
- Oversaw effective file management to keep office records up-to-date.
- Collected and distributed incoming post and prepared outgoing post for collection.
- Used inventory management system to maintain accurate order records.
- Cleaned and tidied storage areas to maintain health and safety standards.
- Established communication channels between suppliers, staff and customers to maintain control of inventory flow.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Court Marshal
PadelNation
Umhlanga
04.2023 - 12.2023
- Retail and Sales management..
- Cleaning courts and maintenance of work environment, merchandise and equipment.
- Emptying of the bins and refilling the refrigerator with bottled water, sweeping the office allowing for a professional and hygienic workshop.
- Coaching assistance pertaining to the assignment of balls and rackets.
- Mild administration work to ensure customers are assigned to their respective courts.
- Stocktaking to reduce stock theft, and ensuring that all items are accurate and merchandise is updated.
- Conducted introductory training on courts with new members to educate customers on important basic aspects of the sport and prevent unnecessary confusion and injuries.
- Assisted with sporting fixtures, including arranging matches, tournaments and prize giving.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established rapport with student-athletes, cultivating relationships built on trust and mutual respect.
- Assisted in the organization of sports events, ensuring smooth operations and positive experiences for participants.
Education
Bachelor of Arts - Law
Eduvos Institute
Bedfordview, South Africa 2023 - Current
Certificate of Higher Education - Accounting And Business Management
Glenbrack High School
Brackendowns, South Africa 2018 - 2022
Skills
Equipment rental processing
Good communication skills
Customer service skills
An ability to analyze situations
An ability to accept criticism and work well under pressure
Time Management
Customer Service
Languages
Afrikaans
English
English
Afrikaans
Timeline
Duty Manager
Africa Padel
06.2024 - Current
Office Administrator
Jehu Industries
01.2024 - 04.2024
Court Marshal
PadelNation
04.2023 - 12.2023
Bachelor of Arts - Law
Eduvos Institute
2023 - Current
Certificate of Higher Education - Accounting And Business Management
Glenbrack High School
2018 - 2022
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