Buhle Molefe
Albertsdal
Summary
Assistant for eight months motivated by total client satisfaction. Has experience in customer service and improving the health and professional experience of clients. Helps with ensuring that the work environment is effectively operative and customer friendly. Punctual and reliable with the ability to persevere and analyze conflicts. Good communication skills and is able to maneuver in different work spaces and roles. Determined and motivated, with a passion of creating a sound and productive environment to motivate others and strive in a healthy well-structured atmosphere.
Overview
1
1
year of professional experience
Work History
Office Administrator
Jehu Industries
01.2024 - 04.2024
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Communicated with office managers to understand department priorities and workload.
- Generated comprehensive quality reports, presentations and spreadsheets, delivering to management within agreed deadlines.
- Oversaw effective file management to keep office records up-to-date.
- Coordinated weekly meetings and appointments for office staff.
- Provided exceptional secretarial support to Board members and senior management team.
- Collected and distributed incoming post and prepared outgoing post for collection.
- Used inventory management system to maintain accurate order records.
- Cleaned and tidied storage areas to maintain health and safety standards.
- Established communication channels between suppliers, staff and customers to maintain control of inventory flow.
- Addressed customer complaints on returns, refunds or exchanges and escalated complex issues to supervisors for action.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements
Sports Assistant
PadelNation
04.2023 - 12.2023
- Retail and Sales management..
- Cleaning courts and maintenance of work environment, merchandise and equipment.
- Emptying of the bins and refilling the refrigerator with bottled water, sweeping the office allowing for a professional and hygienic workshop.
- Coaching assistance pertaining to the assignment of balls and rackets.
- Mild administration work to ensure customers are assigned to their respective courts.
- Stocktaking to reduce stock theft, and ensuring that all items are accurate and merchandise is updated.
- Conducted introductory training on courts with new members to educate customers on important basic aspects of the sport and prevent unnecessary confusion and injuries.
- Assisted with sporting fixtures, including arranging matches, tournaments and prize giving.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established rapport with student-athletes, cultivating relationships built on trust and mutual respect.
- Assisted in the organization of sports events, ensuring smooth operations and positive experiences for participants.
Education
Bachelor of Arts - Law
Eduvos Institute
Umhlanga, KZN 2023 - Current
Certificate of Higher Education -
Glenbrack High School
Brackendowns, GP 2018 - 2022
Skills
- Perseverance and patience
- Equipment rental processing
- First aid skills
- Use of equipment training
- Good communication skills
- Interest and enthusiasm in innovative ideas
- Sensitive and supportive approach
- Customer service skills
- An ability to analyze situations
- An ability to accept criticism and work well under pressure
- Clear explanatory skills and detailed relaying of instructions
- Sports coaching
Languages
Afrikaans
Upper Intermediate
B2
English
Proficient
C2
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Mixology
I am currently undergoing an online bartending/mixology course to add to my skills and experience. Online bartending courses offer flexibility, allowing students to learn at their own pace from the comfort of their homes. These courses often include video tutorials, interactive quizzes, and virtual simulations that help students master essential bartending techniques. Students can also access comprehensive study materials covering topics such as cocktail recipes, glassware identification, bar setup, and customer service. Online bartending courses may offer certification upon completion. Having a certification can increase one’s credibility in the industry and make them more attractive to potential employers. It demonstrates a commitment to learning the craft and staying updated on current trends.
Timeline
Office Administrator
Jehu Industries
01.2024 - 04.2024
Sports Assistant
PadelNation
04.2023 - 12.2023
Bachelor of Arts - Law
Eduvos Institute
2023 - Current
Certificate of Higher Education -
Glenbrack High School
2018 - 2022
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