Buhle Mokgwatlheng
Hospitality
Johannesburg
Summary
Energetic and motivated hospitality professional with 2 years of hands-on experience in delivering outstanding guest service and supporting smooth daily operations. Demonstrated ability to handle guest inquiries, manage reservations, and assist with event coordination while maintaining a positive and professional demeanor. Skilled in creating a welcoming atmosphere, resolving issues efficiently, and contributing to team success. Eager to apply strong interpersonal skills and passion for the hospitality industry to a dynamic role where to grow and make a meaningful impact.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Food and Beverage Intern
Georgian Rooms,Sea Island Resort
Sea Island
08.2023 - 07.2024
- Improved overall dining experience through attentive tableside service and knowledgeable recommendations.
- Identified areas for improvement within front-of-house operations, implementing changes that led to improved guest experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Collaborated with kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering positive work environment.
- Reduced wait times by efficiently transporting completed orders from kitchen to appropriate tables.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Supported efficient service flow by accurately relaying guest orders to kitchen staff and promptly delivering completed dishes to tables.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Regularly exceeded personal sales targets through active promotion of menu items tailored towards individual guest tastes preferences
- Collaborated with kitchen staff to ensure timely execution of high-quality dishes
Front Office Intern
Hilton Sandton
Johannesburg
07.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Maintained high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Housekeeping Intern
Holiday Inn Rivonia an IHG Hotel
Johannesburg
02.2022 - 04.2022
- Contributed to positive guest experience by responding promptly to requests for additional supplies or services.
- Participated in regular department meetings to stay informed on hotel updates, policy changes, and new procedures.
- Maintained safe work environment by adhering to all safety guidelines and reporting potential hazards to supervisors.
- Aided in preserving linens'' longevity through proper handling, sorting, laundering, folding, and storage procedures.
- Boosted overall hotel appearance through regular maintenance of public spaces, including lobbies, hallways, elevators, and restrooms.
- Enhanced hotel cleanliness standards by conducting thorough inspections of assigned areas and addressing any issues promptly.
Kitchen Intern
Garden Court Sandton
Johannesburg
10.2021 - 12.2021
- Enhanced kitchen efficiency by assisting in preparation of ingredients and maintaining clean work area.
- Observed experienced staff members to acquire knowledge on advanced culinary techniques and plating styles.
- Assisted in catering special events, gaining exposure to large-scale meal production and presentation techniques.
- Developed knife skills through consistent practice and training under guidance of experienced chefs.
- Assisted with inventory management, ensuring all necessary ingredients were available for meal service.
- Complied with safety standards by adhering to proper food handling procedures and maintaining sanitized workspace.
- Followed recipes and chef instructions to prepare food correctly.
Food and Beverage Intern
Protea Wanderers
Johannesburg
05.2021 - 07.2021
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Collaborated with kitchen staff to ensure timely execution of high-quality dishes
Education
Diploma - Hospitality Management
International Hotel School
Sandton, South Africa 03.2021 - 04.2024
Skills
Customer Service
Telephone reception
Multitasking proficiency
Detail Oriented
Food Running
Menu Memorization
Teamwork and Collaboration
Food station setup
Responsible and Trustworthy
Certification
Diploma is Hospitality Management
References
- Jonathan Jerusalmy, Resort Director of Food and Beverage, 9126385848, jonathanjerusalmy@seaisland.com
- Amanda Brittingham, General Manager of The Georgian Rooms, 9127719955, amandabrittingham@seaisland.com
- Scott Steilen, President of Sea Island Resort, 9126343912, ScottSteilen@seaisland.com
- Boniso Ncube, HR Manager, 0113221502, boniso.ncube@hilton.com
- Kelli Mthembu, Banqueting Manager, 0813230792, kelli.mthembu@proteahotels.com
- Lashen Naidoo, General Manager, 0829679302
Timeline
J1 Food and Beverage Intensive Completion
07-2024
Food and Beverage Intern
Georgian Rooms,Sea Island Resort
08.2023 - 07.2024
Front Office Intern
Hilton Sandton
07.2022 - 09.2022
Housekeeping Intern
Holiday Inn Rivonia an IHG Hotel
02.2022 - 04.2022
Kitchen Intern
Garden Court Sandton
10.2021 - 12.2021
Food and Beverage Intern
Protea Wanderers
05.2021 - 07.2021
Diploma - Hospitality Management
International Hotel School
03.2021 - 04.2024
Diploma is Hospitality Management
2024-04
AHLEI Hospitality
2024-04
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