- English
- Afrikaans
Service Assistant
PG Glass Head office
5 2023 - Current
- Compiling progress reports, Providing quotations to insurance companies, Loading claims for insurances and their clients, Redirecting claims, Calling clients and fitment centres, Updating insurances on the progress of the claims, Scheduling clients for fitments, Ordering stock of the glasses
- Dealing with Customer complaints and following up on claim progress for the claim.
- Monitoring social media reviews and assisting with resolving complaints.
- Contacting the client to ensure that their complaint has been resolved in a nimble and amicable manner.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Conducted client and market surveys to identify areas of improvement.
