Microsoft office
Buhle Langa
Office Administrator
Johannesburg South
Summary
Seasoned Business Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 11 years of progressive business experience in Sales and fulfillment, Office Administration & Restaurant management .
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Office Administrator
Steers & Fishaways Bromhof
Johannesburg South
01.2019 - 04.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Led and directed team members on effective methods, operations and procedures.
Administrator
Shell M2 East
Johannesburg
06.2014 - 11.2017
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Aided colleagues, managers and customers through regular communication and assistance.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Sff Team Leader (Sales Fulfillment)
Cell C
Johannesburg
02.2010 - 05.2014
- Took ownership of customer issues and followed problems through to resolution.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Developed service procedures, policies and standards.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Glenvista High
Johannesburg South Skills
Office administration
undefinedCertification
Personal Budget & Finance
Software
Word
Excel sheet
Power Point
Outlook
Timeline
Office Administrator
Steers & Fishaways Bromhof
01.2019 - 04.2022
Junior Management & Supervisor Development
06-2018
Leadership Principles in Workplace
05-2017
Law and Labor in Workplace
05-2017
Personal Budget & Finance
02-2015
Administrator
Shell M2 East
06.2014 - 11.2017
Sff Team Leader (Sales Fulfillment)
Cell C
02.2010 - 05.2014
Glenvista High
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