Buhle Dlisani
Cape Town
Summary
Results-driven Digital Ecommerce Team Lead with expertise in ecommerce, order fulfillment, and retail operations. Led teams to enhance operational efficiency and meet service level agreements through data-driven strategies and KPI tracking. Focused on driving organisational success and possess great skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Digital Ecommerce Team Lead
ShopriteX
12.2025 - Current
- Manage end-to-end fulfillment: order receiving, picking, packing, dispatch, and last-mile handover
- Monitor KPIs: order accuracy, pick rate, on-time dispatch, and stock availability to drive performance
- Drive process improvements to reduce pick times and operational costs
- Coordinate with warehouse, merchandising and logistics to resolve stock issues and prevent delays
- Lead a high-volume Sixty60 team to meet order targets, SLA and quality standards daily
- Facilitated daily stand-ups and team updates to align with ShopriteX initiatives and drive team engagement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Conducted performance appraisals for team members, offering constructive feedback and identifying opportunities for development.
- Offered training and support to keep team members motivated and working toward objectives.
- Report on daily sales, fulfillment metrics and operational gaps to management
- Resolved customer escalations promptly, ensuring satisfaction and retention., customer complaints and delivery exceptions with fast resolution
Order Fulfilment Controller
ShopriteX
08.2024 - 11.2025
- Managed daily order processing to ensure accurate and timely fulfillment for Sixty60 customers
- Coordinated picking, packing, and delivery teams to resolve stock shortages and delivery issues, ensuring seamless order fulfillment
- Tracked fulfillment KPIs and SLA adherence to identify improvement areas, enhancing overall turnaround times
- Maintained ERP system accuracy and produced reports on order volumes and errors
- Implemented process improvements that reduced picking errors, directly contributing to operational efficiency
- Monitored real-time order flow and prioritized urgent orders to meet delivery windows
- Conducted root cause analysis on missed SLAs and implemented corrective actions
- Trained new controllers on system processes and Sixty60 fulfillment standards
Sixty60 Admin Manager
WC Checkers
09.2022 - 07.2024
- Oversee the full HR administration function for the store ensuring documentation and templates reflect the most updated legislation and company policy
- Lead the recruitment, onboarding, and training processes for senior staff, and oversee the training and management of support workers
- Lead and manage the support staff, promoting a positive work environment and ensuring adherence to company policies
- Manage workforce planning to ensure efficiency and effectiveness
- Oversaw planning and delivery of employee events to enhance team engagement
- Ensured compliance with store SOPs, food safety and operational standards
- Generated daily/weekly reports on sales, labor, and order performance for management review
Back Admin Manager
WC Checkers Group
07.2021 - 08.2022
- Reviewed and updated office policies and procedures, ensuring compliance with current legislation and industry standards
- Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity
- Developed and delivered employee engagement initiatives that strengthened collaboration across company departments
- Conducted performance evaluations for administrative staff, offering constructive feedback and identifying key training opportunities
- Supervised employees, including payment coordinators, billing coordinators, and general clerks, ensuring task alignment with departmental goals
- Managed payroll processing for the office, ensuring accurate and timely salary payments
Trainee Manager
WC CHECKERS GROUP
02.2020 - 06.2021
- Coordinated day-to-day operations, aligning team tasks to enhance workflow efficiency
- Resolved customer complaints with tact and diplomacy, fostering trust in company's services
- Managed inventory, performing regular stock checks and placing orders for timely replenishment
- Oversee inventory management, conducted regular stock checks, and placed orders for replenishments
- Monitored department spending, seeking areas for improvement and implementing cost-saving solutions
E-Commerce Coordinator
Truworths
01.2019 - 12.2019
- Measured performance of targeted areas to optimize product category visibility
- Managed product listings, pricing updates and stock availability on the ecommerce platform
- Surpassed performance goals through dedication to quality and consistency
- Measured performance of targeted areas, ensuring comprehensive exposure of product categories
- Managed product listings, updated pricing, and ensured stock availability on ecommerce platform
Education
Bachelor of Technology - Retail Business Management
Cape Peninsula University of Technology
National Diploma - Retail Business Management
Cape Peninsula University of Technology
Skills
- Order fulfillment
- Order management
- KPI tracking
- Inventory control
- Operations management
- Process improvement
- Workflow management
- Team leadership
- Performance coaching
- Attention to detail
- Problem solving
- Customer focus
References
- Telisha Timmet- Operation Manager 065 987 2846
- Vuyokazi Tom Ganyaza- Regional HR Manager 067 0265 172
- Eugene Bester- Branch Manager 072 418 2194
- Ronelda Smith- Trainee Divisional Manager 076 014 5316
- Monica Tolashe -Store Manager 083 5659 130
Personal Information
Timeline
Digital Ecommerce Team Lead
ShopriteX
12.2025 - Current
Order Fulfilment Controller
ShopriteX
08.2024 - 11.2025
Sixty60 Admin Manager
WC Checkers
09.2022 - 07.2024
Back Admin Manager
WC Checkers Group
07.2021 - 08.2022
Trainee Manager
WC CHECKERS GROUP
02.2020 - 06.2021
E-Commerce Coordinator
Truworths
01.2019 - 12.2019
Bachelor of Technology - Retail Business Management
Cape Peninsula University of Technology
National Diploma - Retail Business Management
Cape Peninsula University of Technology