Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
Generic
Buhle Constance Thembelihle Makhubela

Buhle Constance Thembelihle Makhubela

Johannesburg

Summary

Operations and Production Management Analyst with three years of experience in administrative and customer service roles within the manufacturing sector. Demonstrates a deep understanding of customer relations, emphasizing effective communication, relationship building, and exceeding client expectations. Proven ability to develop solutions that align customer needs with business objectives, enhancing overall client satisfaction. Aiming to leverage analytical skills and industry knowledge to drive operational efficiency in a dynamic environment.


Detail-oriented professional with a certificate in Inter- Debate from Tshwane University of Technology, showcasing exceptional communication skills and a commitment to professionalism. Recognized for analytical thinking, time management, and effective public speaking abilities. Versatile team player with strong organizational skills, adept at adapting to various environments while maintaining a confident and hardworking approach.

Overview

8
8
years of professional experience

Work History

DESPATCH CLERK / INHOUSE COORDINATOR /Warehouse Clerk

BEYOND LOGISTICS COURIER
Johannesburg
07.2024 - Current
  • Answered telephones, directed calls, and took messages.
  • Monitored office supplies inventory and placed orders when necessary.
  • Entered data into computer systems accurately and efficiently.
  • Performed data entry tasks to update customer accounts records.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Tracking and tracing of daily shipments with spreadsheet and report creation as needed.
  • Utilize carrier websites to obtain manifests and PRO numbers for data entry and shipment tracking.
  • Receive and respond to questions and issues from internal staff and/or carriers regarding our customers shipments, timely and with a sense of urgency
  • Maintained inventory levels of office supplies and equipment as needed.
  • Received and distributed incoming packages to appropriate individuals.
  • Utilized computer software programs to create reports, labels, forms.
  • identifies items and containers of incoming and outgoing shipments and verifies them against consignment records.
  • ensures outgoing shipments are in good condition and meet specifications
  • arranges internal distribution of goods received
  • organizes the dispatch of goods with completed documentation
  • maintains prescribed records of goods received and dispatched
  • examines shipping documents and verifies cargo to be released
  • records customs clearance requirements and authorizes collection of cargo
  • calculates storage and clearance charges and bills customers
  • receives details of outgoing cargo, and arranges bookings of freight space and collection of goods from customers
  • provides information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods.

Customer Support Specialist USA/ Call Centre Agent

Dermcare management/Intellibpo
Johannesburg
09.2023 - 06.2024
  • Resolved appointment conflicts for staff and customers by adding, cancelling or making changes to appointments on scheduling software system
  • Working with the rest of the team to ensure the entire order processing function is running efficiently.
  • Answered telephone calls to offer information, direct callers and take messages
  • Responded to incoming requests for information or forwarded to appropriate individual
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals
  • Ensure that all incoming calls are answered within the allocated timeframe as per standard processes
  • Assist other departments as needed on order specifications, additional needs, or special requirements.
  • Built rapport with customers through courteous and professional communication ,always maintain relations and have a professional attitude,ensuring excellent and professional customer service - first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing and bulk buying sale.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
  • Maximized customer satisfaction by resolving service issues promptly.
  • Assisted customers with product-related questions, feedback, and complaints.
  • Addressed customer service inquiries quickly and accurately.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Ensure accurate capturing of information received from various sources on the relevant systems daily.

Production Planner

Sinvac
Pretoria
06.2019 - 09.2021
  • Assessed delays in production schedules, adapting planning processes to eliminate repeat issues
  • Effectively coordinated and organized materials supplies across production areas, minimizing operational delays
  • Updated order progress from initial receipt to timely, quality completion for clear production records
  • Kept production areas spotlessly clean and tidy, eliminating risk and enabling optimal safety compliance
  • Maximized production efficiency through careful planning and scheduling, enabling prompt dispatch of customer orders
  • Monitored products throughout manufacturing processes, ensuring quality and compliance ahead of shipping
  • Accurately managed Material Requirements Planning to ensure inventory supplies met production demands

Call centre agent

Merchants
Johannesburg
02.2017 - 12.2018
  • Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions
  • Increased customer satisfaction by offering friendly, helpful and informative customer service
  • Made high volume of sales calls per day exceeding company outbound call targets

Education

QUALITY ENGINEERING - QUALITY ENGINEERING

CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
CAPE TOWN
02-2022

Diploma in Operations Management -

Tshwane University Of Technology
Pretoria
12.2021

Matric -

Pace Commercial Secondary School
Johannesburg
12.2016

Skills

  • Microsoft Office
  • Planning and organizing
  • Team communication
  • Customers Service
  • Active listening
  • Problem solving
  • Computer skills
  • Production scheduling
  • Stock control
  • Analyzing data
  • Quality control
  • Supply tracking
  • Telephone etiquette
  • Typing speed
  • Customer satisfaction
  • Operations support
  • Database entry
  • interpersonal skills

Languages

  • English
  • Afrikaans
  • Sotho
  • Zulu
  • Tsonga

REFERENCES

Mr T Mangisi Sinvac plastic
072 587 6706
Tamuka@sinvac.co.za

Mr G Kgapho Merchants Vodacom
0760619250
Gkgapho@gmail.com

Dr Nyakala Tshwane university of
technology
0123825599
Nyakalaks@tut.ac.za


Mrs Z Nhlangula Pace High school
0783231918

Rhandzu Mabhedle  -Beyond logistics

079 619 4390

rirandzo@beyondlogistics.co.za

Timeline

DESPATCH CLERK / INHOUSE COORDINATOR /Warehouse Clerk

BEYOND LOGISTICS COURIER
07.2024 - Current

Customer Support Specialist USA/ Call Centre Agent

Dermcare management/Intellibpo
09.2023 - 06.2024

Production Planner

Sinvac
06.2019 - 09.2021

Call centre agent

Merchants
02.2017 - 12.2018

QUALITY ENGINEERING - QUALITY ENGINEERING

CAPE PENINSULA UNIVERSITY OF TECHNOLOGY

Diploma in Operations Management -

Tshwane University Of Technology

Matric -

Pace Commercial Secondary School

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Buhle Constance Thembelihle Makhubela