Buhle Boya
East london
Summary
Dedicated Facilitator with strengths in training programme development and student engagement. Delivers interactive workshops that enhance team performance and customer service excellence. Monitors training effectiveness, adapting content to meet participant needs.
Motivated professional demonstrating strengths in communication and teamwork. Adapts training approaches to meet diverse learner needs while fostering an engaging learning environment. Committed to contributing positively to team objectives and organisational success.
Overview
1
1
Language
1
1
Certification
7
7
years of post-secondary education
9
9
years of professional experience
Work History
Training Facilitator
Sanlam developing markets
East london , South Africa
02.2026 - Current
- Delivered training programmes within allocated timeframes.
- Created successful training courses based on evaluation of student needs.
- Documented participant attendance, engagement and progress.
- Facilitated interactive workshops on customer service excellence, improving team performance significantly.
- Provided additional materials to enhance training.
- Monitored and evaluated the effectiveness of training programmes, making data-driven adjustments to improve future sessions.
- Kept training data and documentation secure for full compliance.
Facilitator
ALA Learning Academy
East london , South Africa
05.2020 - 10.2022
- Teaching factory safety,machine use and production steps to staff members.
- Checking worker tests, and planning company training goals.
- Test worker skills and guide portfolios to meet official standards
- Run classes for plant work and fast-moving consumers goods (FMCG) operations.
- Track student progress and keep clear training records
- Update course materials to match new factory rules.
HRD Clerk/ Training administrator
Old Mutual
East london , South Africa
01.2018 - 12.2021
- Leasd face to face and virtual learning sessions for employees or field teams on insurance products and soft skills.
- Include delivering engaging training, managing learning programs and tracking results.
- Teach groups or individuals face to face or online about insurance policies, claims, and customer service.
- Make sure team members understand industry rules like FAIS, short-term insurance laws and code of conduct standards
- Manage workplace training programs, learnerships and compliance with SETA requirements inside the financial firms
Education
Assessor / Facilitator Certificate - Conduct Outcomes-Based Assessment
Thrive LEARNING AND FACILITATION
Cape Town 01.2021 - 01.2022
Certificate of Higher Education - Production Engineering
Masakhane Manufacturing Consultants
East london 01.2020 - 01.2022
Higher National Diploma - Management of Training/ HRD
Walter Sisulu University
East london 01.2014 - 01.2018
Certificate of Higher Education - Risk insurance
Risk insurance Short-term & long term products
East london 02.2026 - 04.2026
Skills
- Customer service
- Compliance monitoring
- Data management
- Course development
- Time management
- Communication skills
- Team collaboration
- Confidentiality
- Timekeeping and scheduling
- Self-awareness
- Training programme development
- Microsoft office suite proficiency
Languages
English
Intermediate
B1
Accomplishments
- Awarded 2022 Young Leader ( Rotary Leadership Program)
Affiliations
- Member, Association of Rotary club
Certification
- Level A2 Leadership Program
Timeline
Certificate of Higher Education - Risk insurance
Risk insurance Short-term & long term products
02.2026 - 04.2026
Training Facilitator
Sanlam developing markets
02.2026 - Current
Assessor / Facilitator Certificate - Conduct Outcomes-Based Assessment
Thrive LEARNING AND FACILITATION
01.2021 - 01.2022
Facilitator
ALA Learning Academy
05.2020 - 10.2022
Certificate of Higher Education - Production Engineering
Masakhane Manufacturing Consultants
01.2020 - 01.2022
HRD Clerk/ Training administrator
Old Mutual
01.2018 - 12.2021
Higher National Diploma - Management of Training/ HRD
Walter Sisulu University
01.2014 - 01.2018