BUHLE BIDI
Cape Town,Western Cape
Summary
Dynamic and results-driven Executive Operations professional with a year of experience at EXL and a Diploma in Management. Skilled in streamlining operations, driving strategic initiatives, and fostering high-performing teams. Eager to contribute strong leadership and operational excellence to elevate the organization’s success. Passionate about continuous improvement and consistently surpassing performance objectives.
Overview
3
3
years of professional experience
Work History
Senior Operations Executive
EXL
05.2023 - Current
- Increased productivity by streamlining processes.
- Established standard operating procedures for consistency.
- Managed key operational strategies, boosting effectiveness.
- Consistently exceeded 95% quality standards by ensuring compliance and implementing strict quality controls.
- Managed client portfolios and handled complex financial transactions, ensuring timely and accurate processing.
Sales Associate
Alamson
01.2022 - 03.2023
- Promote products and services, answer customer inquiries, and encourage purchases during campaigns.
- Build positive customer relationships by providing excellent service and ensuring satisfaction.
- Boosted sales by 20% in six months through targeted marketing.
- Enhanced efficiency by 10% by streamlining workflows.
Education
Diploma in Management -
Cape Peninsula University of Technology
Cape Town01.2023
Matric -
Intsebenziswano S.S.S
Cape Town01.2019
Skills
- Target Achievement
- Process Optimization
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Leadership skills
- Computer literate
References
Jamie Adams
Operations Assistant Manager
EXL SA
0766479540
Queen Gum
Life Coach
Salesian Life Choices
0614556626
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Executive
EXL
05.2023 - Current
Sales Associate
Alamson
01.2022 - 03.2023
Diploma in Management -
Cape Peninsula University of Technology
Matric -
Intsebenziswano S.S.S
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