Bryce Clayton Blignaut
Ratanda
Summary
Highly motivated individual, able to give timeous and accurate advice, guidance, support and training to team members. Result-driven procurement professional with experience in identifying cost-savings opportunities, managing service providers and negotiating contracts. Proven track record of successful cost optimization and supplier performance management. Advanced skills in fast-paced procurement environment in sourcing strategies and ensuring optimal procurement outcomes.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Procurement Manager
GLOBAL CHOICES LIFESTYLE
01.2024 - Current
- Estimate and establish cost parameters and budgets for purchases
- Create and maintain good relationships with vendors/suppliers
- Make professional decisions in a fast-paced environment
- Maintain records of purchases, pricing, and other important data
- Review and analyze all vendors/suppliers, supply, and price options
- Develop plans for purchasing equipment, services, and supplies
- Negotiate the best deal for pricing and supply contracts
- Ensure that the products and supplies are high quality
- Maintain and update list of suppliers and their qualifications, delivery times, and potential future development
- Work with team members and Procurement Manager to complete duties as needed
- Managing of Road Assistance and Home Assistance Service Providers
- Resolution of complaints between any and all parties involved
- Negotiating of contracts between suppliers
- Managing of Drive teams nationally for the Home safe Chauffeur/Airport Chauffeur service
- Resource planning, ensuring all clients are assisted timeously
- Providing weekly reports to directors
- Assisting all departments within the business to ensure all processes are streamlined
Dispatch Team Leader
GLOBAL CHOICES LIFESTYLE
03.2017 - 01.2024
- Oversaw Dispatching of Roadside and Home Assist cases.
- Ensured gaps in performance or quality are quickly identified and addressed.
- Produced accurate reports on team performance for Senior Managers.
- Motivated team to achieve high standards and KPI targets.
- Mentored and provided training for junior and new staff.
- Strove for team consensus and a positive outlook which equals good team effort.
- Promoted problem solving and team work.
- Reported on daily and weekly service levels, service provider utilization, standards and performance targets etc
- Investigated complaints and feedback regarding dispatch department.
- Assisted with all insurance related claims.
- Vetted invoice details.
- Verified policies, confirmed vehicles drop off address.
- Sent first notice of loss notifications to the insurance company and closing cases.
Road and Home Case Manager/Land Rover Assist
EUROP ASSISTANCE
11.2014 - 02.2017
- Made outbound calls to dispatch appropriate service providers to clients
- Assisted with Emergency Road Side, Home Assistance
- Logged Inbound calls for over assisting client with following: Trade tows, Patrol Assistance, Home Emergencies Assistance, Accident Tows and Car hire
- Verified policies
- Dispatched service providers and followed up with clients to ensure customer satisfaction
- Acted as a liaison between the service providers and the clients
- Demonstrated excellent phone etiquette when interacting effectively with internal and external clients
- Provided customer service, assured customers were satisfied and would return for additional business
- Managed multiple breakdowns and home assistance situations on a daily basis
- Resolved and escalated customer service queries
- Performed various duties as assigned by Management to support the efficient operation of the contact centre
- Provided clients with relevant information and assisted with technical services, home and roadside assistance problems/queries
- Confirmed vehicles were dropped off at the correct drop off address and additional fees were added if/when required
- Sent first notice of loss notifications to the insurance company and closed cases
- Took inbound calls from Land Rover and Jaguar clients' whose vehicles are under warranty
- Assisted with Road Side assistance, namely: Jump Starts, Tyre Change, Mechanical Towing
- Assisted with vehicle repatriation and also giving technical advice to clients
- Dispatched the most appropriate Jaguar Land Rover Service provider to assist clients on roadside
- Ensured vehicles are taken to the nearest Land Rover or Jaguar Dealership
- Assisted in arranging car hire for clients who qualified for this benefit based on the age of the vehicle
- Arranged helicopter flights for clients who were more than 200km from their destination and ensured they get home safely
- Reference: Ebrahim Rosenburg
- Contact details: 074 297 7779
Executive Client Liaison Officer
VODACOM SA
06.2006 - 11.2013
- Created business development strategy based on market analysis and a comprehensive understanding of the offering and positioning
- Required to stand in as Supervisor when on training or on leave
- Managed team stats and productivity as well as assist with queries from team members
- Recommendations given to Executive Management to retain customers as well as to target new customers
- Maintained knowledge of the company's products policies and procedures, in order to identify new business opportunities
- Dealt with all CEO, ICASA, National Consumer Commission and Media escalations
- Ensured 24 hour turnaround to make contact with customer's were met
- Made decisions based on all queries
- Communicated with courier companies to ensure collection and delivery of devices were promptly done
- Compiled reports to analyze trends in the business and all related queries
- Built and maintained relationships with different divisions and with customers in resolving complaints which is beneficial to both the customer and Vodacom
- Conducted investigations and ensured resolution
- Provided feedback and recommendations to management
- Followed up on queries to maintain relationships with relevant parties
- Ensured all targets were met
- Reference: Faizall Kassiem
- Contact details: 082 999 0009
Life Guard
JHB CITY COUNCIL
09.2004 - 04.2006
- Ensured safety of patron's while swimming
- Cashed up all monies paid in at cashier's office
- Planned and oversaw all functions at the pool
- Ensured pool and pool area was kept clean by cleaning staff
Education
Programme in Business Communication -
UNISA
01.1997 - 01.2002
Computerized Accounting Pastel V8 - undefined
Creative Minds Computer Training
Matric - English, Afrikaans, Mathematics, Accounting, Business Economics, History
Mondeor High School
Skills
Supplier relationship management
Price negotiation
Strategic sourcing
Supplier management
New vendor setup
Performance improvement
Decision-making
Vendor sourcing
Accomplishments
- Whalers Amateurs Swimming Club
- Represented Gauteng at swimming club
- Obtained full colors at school level
- Won 14 Gold Medals at club level
- Mondeor High School, Obtained full colors in cricket at school level
Awardscertification
- Employee of the year, Global Choices, 01/01/18
- Best Agent, Vodacom, 05/01/07
- Life Guard Certificate, 01/01/03
- In First Aid - LPA/Chlorine Gas Handling
Alternativecontact
Wife, 076 219 5181
Personal Information
- Citizenship: SA Citizen
- Date of Birth: 09/07/84
- Driving License: Own Transport
- Marital Status: Married
Hobbies
Cricket
Swimming
Quizzes and General Knowledge
Timeline
Procurement Manager
GLOBAL CHOICES LIFESTYLE
01.2024 - Current
Dispatch Team Leader
GLOBAL CHOICES LIFESTYLE
03.2017 - 01.2024
Road and Home Case Manager/Land Rover Assist
EUROP ASSISTANCE
11.2014 - 02.2017
Executive Client Liaison Officer
VODACOM SA
06.2006 - 11.2013
Life Guard
JHB CITY COUNCIL
09.2004 - 04.2006
Programme in Business Communication -
UNISA
01.1997 - 01.2002
Computerized Accounting Pastel V8 - undefined
Creative Minds Computer Training
Matric - English, Afrikaans, Mathematics, Accounting, Business Economics, History
Mondeor High School
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