Bruno Du Pont
Technical Service Desk Supervisor
Sandton
Summary
Technical Support Specialist with 14 years of experience in customer service and providing technical assistance. Demonstrated ability to excel under pressure and meet deadlines while ensuring effective conflict resolution and adaptability in various work environments.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Service Desk Technical Supervisor
Lancet Laboratories/ Electronic Laboratory
06.2023 - Current
- Promoted from IT Desktop Support Engineer to Service Desk Technical Supervisor in recognition of leadership and technical skills
- Lead a team of Service Desk Agents and supervised Service Desk Shift Team
- Provided motivation and guidance to staff dealing with irate customers on a daily basis
- Responsible for ensuring 24/7 support function and managing shift work requirements
- Took responsibility for prioritizing tasks, troubleshooting issues, and allocating resources for optimal performance
- Interacted with major stakeholders including management, other departments, and clients
- Facilitated critical incidents and provided clear communication until resolution
- Provided reports to management and ensured departmental and organizational goals were met
- Supported standby personnel when needed and contributed to the continuous improvement of processes.
IT Desktop Support Engineer
Lancet Laboratories
11.2017 - 06.2023
- Provided support to all Lancet laboratories labs and departments, including field assistance
- Set up Lab Instrument Analyzers and assisted with lab equipment
- Provided extended support to African sites including Botswana and Swaziland
- Installed, uninstalled, and maintained hardware machines
- Undertook small IT projects as instructed by IT managers
- Provided telephonic and remote assistance to staff
- Configured and troubleshot network, software, and hardware issues
- Managed project openings and maintenance of Phlebotomy and lab equipment.
Customer IT Desktop Support Engineer
Datacentrix - British American Tobacco
04.2017 - 09.2017
- Provided comprehensive support for computers and software
- Offered onsite support to office-based users and managed calls from internal staff
- Diagnosed and resolved technical issues efficiently.
Customer IT Field Support Engineer
Datacentrix Virgin Active
09.2015 - 04.2017
- Provided support to Virgin Active gym clubs, including troubleshooting network and software errors
- Managed project openings and maintenance of gym equipment.
Junior IT Customer Engineer
Ceb Maintenance Africa /Business Connexion (BCX)
02.2010 - 08.2015
- Managed maintenance, troubleshooting, and repairs of hardware and software
- Handled network repairs and project management.
Education
INFORMATION TECHNOLOGY ENGINEERING CERTIFICATE - IT -
CTI Bedfordview
11.2009 -
GRADE 12 - undefined
Trichardt School For Christian Education
12.2008 - undefined
BACHELOR OF SCIENCE - BSC IT -
Richfield
07.2025 -
CERTIFICATE IN CYBER SECURITY - CYBER SECURITY -
University of Johannesburg
Johannesburg 07.2022 -
Skills
Accomplishments
Achievements: - Successfully transitioned from a Technical Technician to a Technical Supervisor, demonstrating leadership abilities and technical expertise. - Consistently exceeded performance expectations in all previous job titles, earning recognition as Employee of the Year (2018) and Desktop Road Tech Support (2019) at Lancet/Elab. - Completed specialized training programs and certifications, including Cyber Security, demonstrating commitment to professional development and staying updated with industry trends.
Timeline
BACHELOR OF SCIENCE - BSC IT -
Richfield
07.2025 -
Service Desk Technical Supervisor
Lancet Laboratories/ Electronic Laboratory
06.2023 - Current
CERTIFICATE IN CYBER SECURITY - CYBER SECURITY -
University of Johannesburg
07.2022 -
IT Desktop Support Engineer
Lancet Laboratories
11.2017 - 06.2023
Customer IT Desktop Support Engineer
Datacentrix - British American Tobacco
04.2017 - 09.2017
Customer IT Field Support Engineer
Datacentrix Virgin Active
09.2015 - 04.2017
Junior IT Customer Engineer
Ceb Maintenance Africa /Business Connexion (BCX)
02.2010 - 08.2015
INFORMATION TECHNOLOGY ENGINEERING CERTIFICATE - IT -
CTI Bedfordview
11.2009 -
GRADE 12 - undefined
Trichardt School For Christian Education
12.2008 - undefined
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