Autocad
Bruce Ian Hendry
Stainless Steel Manufacturing
Knysna
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
26
26
years of professional experience
Work History
Stainless Steel Manufacture Owner
Botany Stainless Products
Knysna, Western Cape
01.2006 - Current
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Custom Cabinet Maker Owner
Wood'n I
Knysna,Western Cape
01.1998 - 01.2005
- Maintained a safe and clean workspace by adhering to safety protocols and implementing proper organization techniques.
- Developed strong relationships with vendors, securing reliable sources of materials at competitive prices.
- Improved workflow by maintaining an organized inventory system for tools, hardware, and materials required for each project.
- Enhanced customer satisfaction by designing and building custom cabinets tailored to individual preferences.
- Ensured high-quality craftsmanship through meticulous attention to detail and adherence to industry standards.
- Expanded business opportunities by networking within the community and showcasing completed projects in local home shows.
- Managed multiple projects simultaneously while maintaining deadlines and exceeding client expectations.
- Reduced material waste by optimizing resource usage during the construction process, resulting in cost savings for both the company and clients.
- Maintained safe and organized workspace to minimize risk of injury.
- Read and interpreted design plans to understand project specifications.
- Blueprint design understanding
- Coordinated with suppliers for prompt delivery of materials.
- Repaired cabinets and cabinet parts.
- Maintained proper fit and appearance of cabinets and countertops to fit into desired installation area.
- Cut plywood, MDF and solid wood to size.
- Sanded and finished surfaces to create smooth and attractive finish.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Glenvista High School
Glenvista, Johanessberg 04.2001 -
Skills
KPI Management
Business Management
Budget Administration
Administrative Oversight
Labor Relations
Customer Relations
Staff hiring
Marketing
Client Service
Cost Reduction
Strategic Planning
Purchasing and planning
Software
Ms Office
Timeline
Stainless Steel Manufacture Owner
Botany Stainless Products
01.2006 - Current
High School Diploma -
Glenvista High School
04.2001 -
Custom Cabinet Maker Owner
Wood'n I
01.1998 - 01.2005