Bruce Fika Mdleko
Diploma In Information And Communication Technology
Harding
Summary
Experienced with diagnosing and resolving technical issues. Utilizes strong problem-solving skills to maintain system functionality and user satisfaction. Knowledge of network administration, software installation, and hardware troubleshooting ensures efficient technical operations.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Merchandiser
Pack N STACK Group
04.2024 - Current
- Created effective merchandising strategies based on thorough analysis of market data.
- Forecasted product needs by evaluating sales figures and customer responses.
- Negotiated prices, quantities, and schedules with various stakeholders including buyers and suppliers.
- Designed store layouts while ensuring shelves were stocked and inventory was managed effectively.
- Tracked stock movements while planning markdowns and promotional efforts.
- Cultivated strong relationships with customers and collaborated with partners to boost sales pipeline.
- Updated knowledge of industry standards to maintain competitive edge.
- Marketed all products for general public consumption.
Information Technology Assistant
Mlotshwa Secondary School
03.2023 - 09.2023
- Provided tutoring and monitored classes to support student engagement and performance.
- Conducted troubleshooting for software and hardware to maintain optimal functioning in classrooms.
- Executed software and hardware maintenance tasks, ensuring minimal disruption to learning activities.
- Managed printing and scanning responsibilities to streamline resource availability for educators.
- Supported teachers during lessons, enhancing classroom dynamics and student interaction.
Identity Management and Security
EThekwini Municipality
02.2020 - 01.2021
- Administered user accounts and groups on Active Directory effectively.
- Evaluated and enhanced network and PC security protocols.
- Diagnosed issues related to Active Directory and Microsoft accounts promptly.
- Managed troubleshooting efforts for network connectivity problems.
- Monitored virtual servers to ensure operational efficiency.
- Responded to logged calls to address technical concerns swiftly.
- Created, modified, and deleted user accounts within AD as needed.
Desktop Support Technician Intern
EThekwini Municipality
07.2019 - 12.2019
- Executed diagnosis and repair of technical faults in hardware, software, and printers.
- Configured various software applications and peripherals through installation processes.
- Interacted with clients to ascertain issues and offer swift resolutions.
- Handled client inquiries followed by thorough follow-ups for complete satisfaction.
- Restored functionality by replacing or repairing defective components as required.
- Facilitated successful rollout of new applications by supporting end-user implementation.
- Oversaw multiple technical cases concurrently while upholding quality benchmarks.
- Conducted electrical safety inspections on equipment for compliance assurance.
Education
National Diploma - Information Technology
Mangosuthu University of Technology
KwaZulu Natal, Durban01-2019
Grade 12 -
Wentworth Secondary School
KwaZulu Natal, Durban12-2014
Skills
Technical support and remote assistance
Software installation and system maintenance
Network configuration and operating systems
Customer service and ticketing systems
Problem solving and troubleshooting
Certification
Code 08
References
- Miss Nokuthula, Gumede, Systems Administrator(Supervisor) at EThekwini Municipality, Nokuthula.gumede@durban.gov.za, 072 024 6993,
- Miss Lethiwe Sandra, Sithole, Desktop Support Technician at EThekwini Municipality, lethiwe.sithole@durban.gov.za, 073 554 8575,
- Mr Meeting, Maphumulo, Principal, Mlotshwa Secondary School, 073 421 5742
- Mr Sebastian, Govindan, Pack N STACK Group, Sebastian.Govindan@agilityinstore.co.za, 073 741 0440
Timeline
Merchandiser
Pack N STACK Group
04.2024 - Current
Information Technology Assistant
Mlotshwa Secondary School
03.2023 - 09.2023
Identity Management and Security
EThekwini Municipality
02.2020 - 01.2021
Desktop Support Technician Intern
EThekwini Municipality
07.2019 - 12.2019
National Diploma - Information Technology
Mangosuthu University of Technology
Grade 12 -
Wentworth Secondary School