Brown Tumba
Waiter
Summary
Proven Manager at The Potluck Club with a track record of enhancing customer satisfaction and employee productivity. Excelled in teamwork and collaboration at The Test Kitchen, demonstrating exceptional computer skills. Achieved significant improvements in service quality and efficiency, leveraging analytical skills and a positive attitude without relying on numerical percentages.
Overview
15
15
years of professional experience
Work History
Manager
The Potluck Club
09.2021 - 08.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Waiter
The Test Kitchen
02.2015 - 09.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Became the Assistant Sommelier in 2018
Waiter
Cassia @ Nitida Wine Farm
06.2012 - 01.2015
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Waiter
12Apostles
03.2009 - 02.2012
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
Level 2 -
WSET
WSETSkills
Teamwork and Collaboration
Positive Attitude
WSET Level 2
Customer Service
Effective Communication
Analytical Skills
Professionalism
Reliability
Timeline
Manager
The Potluck Club
09.2021 - 08.2024
Waiter
The Test Kitchen
02.2015 - 09.2021
Waiter
Cassia @ Nitida Wine Farm
06.2012 - 01.2015
Waiter
12Apostles
03.2009 - 02.2012
Level 2 -
WSET
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