Bronwyn Elizabeth Willemse
Care Worker
Eersteriver, Cape Town
Summary
Seeking to maintain full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills. I'm a detail-oriented team player with strong organizational beliefs who can handle multiple projects simultaneously with a high degree of accuracy and with a proven track record of providing exceptional patient assistance. Sufficient but moderate knowledge about admissions, discharges and billings but very eager to expand my knowledge to the benefit of the organization.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Cashier
Nando's, Vangate Mall
Athlone
01.2008 - 12.2009
- Worked closely with shift manager to solve problems, handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Acting Ward Clerk
Melomed Private Hospital
Bellville
01.2013 - 12.2016
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets and patient documents.
- Documented latest information in computer system and printed paperwork.
- Organized paperwork for doctors, nurses and patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Processed patient bills and payments, double checking information for accuracy.
- Maintained patient confidentiality in line with HIPAA regulations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Provided information for patient admissions and discharges to foster timely processing.
Stock Controller
Melomed Private Hospital
Bellville
04.2015 - 05.2015
- Rotated stock correctly to prevent out-of-date products and arranged items in order for quick and easy usage.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Determined and performed appropriate adjustments of authorized stock levels.
- Maintained stockroom records and generated reports for management.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Kept work areas neat, clean and free from debris.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Received new stock and input values into computer system.
Care Worker
Melomed Private Hospital
Bellville
05.2011 - Current
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Determined specific needs and provided most appropriate level of services for patient well-being
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Office Administration
IQ Academy SA
Online 06.2020 - 02.2022
Basic Education - Grade 10
Forest Heights Secondary School
Eersteriver, Cape Town 01.2004 - 12.2006
Care Worker
Rapha Nursing Institute
Bellville 03.2011 - 09.2011
Skills
Professional telephone voice
Administrative support
Reception management
Consultation and advisory
Medical admissions process knowledge
Good bedside manner
Understanding of medical terminology
Computer literacy
Good Telephone Etiquette
Multitasking Abilities
Analytical and Critical Thinking
Teamwork and Collaboration
Attention to Detail
Active Listening
Timeline
Office Administration
IQ Academy SA
06.2020 - 02.2022
Stock Controller
Melomed Private Hospital
04.2015 - 05.2015
Acting Ward Clerk
Melomed Private Hospital
01.2013 - 12.2016
Care Worker
Melomed Private Hospital
05.2011 - Current
Care Worker
Rapha Nursing Institute
03.2011 - 09.2011
Cashier
Nando's, Vangate Mall
01.2008 - 12.2009
Basic Education - Grade 10
Forest Heights Secondary School
01.2004 - 12.2006