Bronwyn Watson
Johannesburg
Summary
Experienced Senior Travel Consultant with over a decade in the travel industry, specializing in luxury, corporate, and high-profile travel solutions. Adept at designing bespoke itineraries, managing complex bookings, and delivering exceptional customer service. Proven ability to build lasting client relationships, negotiate with suppliers, and lead teams in high-pressure environments. Committed to creating seamless and memorable travel experiences.
Overview
21
21
years of professional experience
Work History
Senior Consultant
XL Nexus Travel
01.2015 - 01.2018
- Managed travel for high-value clients including government departments and officials.
- Delivered end-to-end travel solutions tailored to individual preferences.
- Negotiated exclusive vendor deals, achieving significant cost savings.
- Handled complex itinerary changes and emergencies with professionalism.
- Provided internal training and ensured policy compliance across teams.
Senior Consultant
BCD Travel
01.2012 - 01.2015
- Coordinated corporate travel arrangements across flights, hotels, and transport
- Ensured compliance with client budgets and travel policies.
- Resolved travel issues promptly, enhancing client satisfaction.
- Executed ticketing procedures aligned with airline regulations.
- Collaborated with finance teams for accurate billing and reconciliation.
Senior Consultant
Travel Connections
01.2009 - 01.2012
- Designed customized travel packages for leisure and corporate clients.
- Advised on travel regulations, documentation, and health requirements.
- Maintained vendor relationships to secure competitive rates.
- Supported executives with urgent, time-sensitive travel needs.
Senior Consultant
AMEX Travel
01.2005 - 01.2009
- Coordinated travel for individuals, groups, and companies.
- Acted as primary liaison for client inquiries and issue resolution.
- Contributed to business growth and client retention.
- Managed complex projects within budget and deadline constraints.
Intermediate Consultant
Seekers Travel
01.2003 - 01.2005
- Booked travel reservations and provided destination guidance.
- Recommended services based on client preferences and budgets.
Sales Operations
South African Airways
01.1998 - 01.2003
- Supported sales operations and handled reservation inquiries.
- Delivered customer service aligned with airline standards.
Reservations Agent
South African Airways
01.1997 - 01.1998
- Supported sales operations and handled reservation inquiries.
- Delivered customer service aligned with airline standards.
Education
Advanced TEFL Diploma -
I-to-I
01.2013
Amadeus Conversion Course -
Amadeus
07-2009
Introduction to Fares -
South African Airways
10-1999
Passenger Handling -
South African Airways
06-1998
Galileo Reservations Course -
Galileo South Africa
02-1997
Ticketing and Fares 1 -
South African Airways
05-1996
Travel Secretary Diploma - undefined
Kelly Greenoaks Business College
01.1996
Matric - undefined
Athlone Girls High School
01.1995
Skills
- Itinerary Planning & Development
- Customer Service Excellence
- Vendor Negotiation & Relationship Management
- Time Management & Attention to Detail
- Independent & Collaborative Work Style
- Communication & Problem-Solving
- Travel Documentation & Compliance
- Crisis Management
Timeline
Senior Consultant
XL Nexus Travel
01.2015 - 01.2018
Senior Consultant
BCD Travel
01.2012 - 01.2015
Senior Consultant
Travel Connections
01.2009 - 01.2012
Senior Consultant
AMEX Travel
01.2005 - 01.2009
Intermediate Consultant
Seekers Travel
01.2003 - 01.2005
Sales Operations
South African Airways
01.1998 - 01.2003
Reservations Agent
South African Airways
01.1997 - 01.1998
Travel Secretary Diploma - undefined
Kelly Greenoaks Business College
Matric - undefined
Athlone Girls High School
Advanced TEFL Diploma -
I-to-I
Amadeus Conversion Course -
Amadeus
Introduction to Fares -
South African Airways
Passenger Handling -
South African Airways
Galileo Reservations Course -
Galileo South Africa
Ticketing and Fares 1 -
South African Airways
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