Bronwin Hoosain
Administrator / Receptionist
Johannesburg
Summary
Teamwork is very important to me, and I am a team player. A team is made from more than one person. and if you are part of a team you need to deliver your daily part to ensure that the overall goal is achieved. One does not know everything all the time and skills need to be developed to do your work to the best of your ability. I am able and willing to be trained so that I can be developed into the best candidate for the job. Communication is a key element in the work environment. Open channels of communication are imperative, whether it be positive or negative. I believe in communication not only in the workplace but in every area of my life. Change is constant and by continually improving one becomes an asset for the employer and believe that it is essential to improve one's skills. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
HR Recruiter
DRIVE E-hailing And IT Technologies
03.2023 - Current
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coached candidates on interview preparation, enhancing their ability to secure job offers.
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with hiring managers to understand job requirements and expectations.
- Advertised job opportunities on social media platforms and job boards.
- Collaborated with HR leadership regarding candidate salary determinations.
- Created and delivered HR training sessions to staff, managers and executives.
Receptionist Position
RNA Distribution
6 2019 - 9 2020
- Managing switchboard, taking messages, collection of courier packages, attending to visitors, sorting of incoming mail, making sure the reception area is neat and tidy.
Receptionist Administrator
PSG Wealth
05.2022 - 02.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Receptionist
Denny Mushrooms
11.2017 - 03.2018
- Managing switchboard, screening of calls to relevant departments, attending to visitors, attending to incoming emails, making sure all files and packages are kept out of sight, receive sort and route mail to relevant departments.
Data Capturer
Vitafoam
11.2015 - 03.2017
- Calculating internal delivery notes Accuracy of data captured on Syspro system Recon plant Production, orders and proforma invoices, feedback to management on daily intake and figures for outgoing deliveries and production.
Head Office Receptionist
Paycorp Group
05.2011 - 02.2015
- Managing switchboard, screening of calls, directing calls to relevant departments, attending to visitors, courier services receive and send, distribution of incoming mail, updating systems on employee birthday, updating systems on employee information, booking of boardrooms, setting up of meetings, capturing invoices on Fraxion systems Gidani and Utingo.
Call Centre Agent
Management
05.2006 - 12.2008
- Daily customer orientation, handling all incoming queries, advising callers of all products and service, assuring quality services, logging calls and escalations on Ptrack systems.
Education
Matriculated -
Coronationville Secondary School
01.1997 - 04.2003
Skills
Voice Training 2007
Receptionist Training 2014
Microsoft Ofice
Microsoft Word
Excel
Outlook
PowerPoint
Syspro
Fraxion
MIE Systems
Candidate Sourcing
Resume Screening
Background Checks
Social Media Recruiting
Onboarding expertise
Excel spreadsheets
Candidate Screening
Outbound Calling
Candidate Selection
Candidate tracking
Interviewing Clients
Administrative Skills
Self-Motivated Work Ethic
Human Resource Management Systems
Administrative Support
Pre-screening candidates
Training and Onboarding
New Hire Training
Pre-Employment Screening
Employment Verification
Background checking
Clerical Support
Human resources policies
Marital Status
Married
Dependants
3
Dob
06/30/84
Driver License
Code 8 - Own Vehicle
Current Position
Receptionist Administrator, 05/01/22, Current, Attending to Visitors and clients, Directing all calls to the relevant person, Sending and receiving of parcels and courier deliveries, Booking Meeting Rooms, Logging calls for office maintenance and printer issues, Responsible for keeping the telephone list up to date, Making sure the reception area is neat and tidy.
Previous Position
Advisers Assistant, Calling clients with regards to policy and investment amendments, Submitting withdrawals on policies and investments, Filling of client information, Scanning and making copies when needed, Liaising with clients telephonically, Requesting FICA documentation from clients to update policy summaries and on My Practice, Capturing and printing of iComply, Sending instructions to the relevant investment companies
References
- Aim Personnel, Maria, 011 674 5215
- Denny Mushrooms, Thuli, 083 268 2039
- Vitafoam, Kobus, 011 248 9521
- Paycorp Group, Adelaide, 011 531 5300
- Gidani / Utingo, Michael, 011 461 9100
Timeline
HR Recruiter
DRIVE E-hailing And IT Technologies
03.2023 - Current
Receptionist Administrator
PSG Wealth
05.2022 - 02.2023
Receptionist
Denny Mushrooms
11.2017 - 03.2018
Data Capturer
Vitafoam
11.2015 - 03.2017
Head Office Receptionist
Paycorp Group
05.2011 - 02.2015
Call Centre Agent
Management
05.2006 - 12.2008
Matriculated -
Coronationville Secondary School
01.1997 - 04.2003
Receptionist Position
RNA Distribution
6 2019 - 9 2020