Bronwin Alkana
Branch Manager
Cape Town
Summary
Accomplished Branch Manager with a proven track record at Finbond Mutual Bank, excelling in customer service and branch operations management. Expert in enhancing customer satisfaction, driving revenue growth through strategic sales initiatives, and fostering strong client relationships. Skilled in staff management and decision-making, significantly increasing branch profitability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Branch Manager
Finbond Mutual Bank
Cape Town
08.2016 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed strategic plans for day-to-day financial operations.
Beauty Consultant
Clicks Group Limited
Cape Town
07.2015 - 12.2015
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
Internship Student
Mediterranean Shipping Co
Cape Town
01.2015 - 06.2015
- Invoicing clients.
- Keeping records of carrier haulage-MSC.
- Tracking and invoicing cross haulage claims.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Education
National Senior Certificate -
Modderdam Secondary School
Cape Town 04.2001 -
Skills
Branch Operations Management
Relationship Building
Relationship building and management
Team Player
Customer Relationships
Staff Management
Decision-Making
Team Supervision
Excellent work ethic
Cash handling expertise
Proficient in [Software Program]
Collections
Additional Information
References
Supreme Finance member of Finbond Group Limited
Wesley Burton
Area Manager
021 852 8991(work)
0718859125(cell)
Clicks Group Limited
Head Office 021 460 1911
Currently studying at Cape Peninsula of Technology my Diploma in Human Resources.
Cape Peninsula University of Technology - District Six Campus
Address: Hanover St, District Six, Cape Town, 7925
Phone: 021 460 3911
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Branch Manager
Finbond Mutual Bank
08.2016 - Current
Beauty Consultant
Clicks Group Limited
07.2015 - 12.2015
Internship Student
Mediterranean Shipping Co
01.2015 - 06.2015
National Senior Certificate -
Modderdam Secondary School
04.2001 -
Similar Profiles
Ntombizodwa MasekoNtombizodwa Maseko
Branch Financial Sales Consultant at Finbond Mutual BankBranch Financial Sales Consultant at Finbond Mutual Bank
Jane RapakwanaJane Rapakwana
Branch Manager at Old Mutual Finance (Pty) LtdBranch Manager at Old Mutual Finance (Pty) Ltd
Mischkha NaickerMischkha Naicker
Learning Programmes Manager at Capitec BankLearning Programmes Manager at Capitec Bank