Brogan Neale-Shutte
Virtual Vet Assistant
Port Elizabeth
Summary
Receptionist supporting a busy front desk with courteous visitor handling, prompt call routing, and clear day-to-day communication. Keeps the reception area welcoming while coordinating messages, directing enquiries, and helping the office stay organised. Also contributes social media content creation for current specials and informational posts when needed.
Overview
1
1
Language
5
5
years of professional experience
Work History
Virtual Vet Assistant
Mascotte Health
03.2026 - Current
- Educated pet owners on post-treatment care and preventive health measures to promote animal wellness.
- Maintained accurate patient records using veterinary software, ensuring compliance with regulations and protocols.
- Assisted in emergency situations calmly while supporting veterinarians with critical care information to stabilize patients quickly.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
Social media manager
Mount Croix Animal Clinic
03.2025 - 03.2026
- I develop social media posts for our current specials and informational posts. These posts are curated to the prompts and needs from my manager.
- Developed and implemented social media strategies to enhance brand awareness and engagement.
- Created engaging content tailored to target audiences across multiple platforms.
- Monitored social media channels, responding to inquiries and feedback promptly.
Receptionist
Mount Croix Animal Clinic
03.2024 - 03.2026
- Managed front desk operations, greeting and assisting visitors to create a welcoming environment.
- Handled incoming calls, directing them to appropriate departments to ensure effective communication.
- Managed incoming calls, scheduling appointments, and greeting clients to enhance client experience.
- Maintained accurate patient records using clinic management software for efficient workflow.
- Coordinated communication between veterinary staff and clients to ensure timely updates on pet care.
Front of house host
Crave Burger
11.2022 - 01.2024
Waitress
Apron Strings
07.2021 - 08.2022
Education
Matric -
Collegiate Girl's High School
Port Elizabeth01.2023
Bachelor of Commerce - undefined
Varsity College
Port Elizabeth07.2026
Skills
Social media content creation
Copywriting
Social media content calendar planning
Brand messaging
Content scheduling
Professional communication
Reception operations
Calendar coordination
Front desk support
Phone call routing
Interests
Reading, Cooking, DIY projects
Timeline
Virtual Vet Assistant
Mascotte Health
03.2026 - Current
Social media manager
Mount Croix Animal Clinic
03.2025 - 03.2026
Receptionist
Mount Croix Animal Clinic
03.2024 - 03.2026
Front of house host
Crave Burger
11.2022 - 01.2024
Waitress
Apron Strings
07.2021 - 08.2022
Bachelor of Commerce - undefined
Varsity College
Matric -
Collegiate Girl's High School