Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brittney Blackburn

Oranjemund

Summary

Empathetic and detail-oriented professional with over 3 years of experience in customer service, administrative coordination, and pet care. Skilled at handling high-pressure situations with calm professionalism and delivering clear, compassionate communication across phone, email, and live chat. Experienced in resolving client concerns, managing schedules, and supporting both healthcare and animal care environments. Passionate about helping pets and their families feel supported, safe, and heard.

Overview

5
5
years of professional experience

Work History

Cat, Dog & Bird Sitter

Self-Employed
01.2022 - Current
  • Provide responsible, trusted care for cats, dogs, and birds, including feeding, administering basic care, and monitoring health/behavior.
  • Communicate with pet parents regularly to provide updates, ensuring peace of mind and trust.
  • Respond to emergencies and unexpected situations with discretion, professionalism, and calm decision-making.
  • Built a reputation for reliability and empathy with repeat clients and reputable sources.

Bespoke Study Material Creator

Self-Employed
01.2022 - Current
  • Company Overview: Remote
  • Created digital and handwritten educational materials for clients worldwide.
  • Designed visually engaging content with strong attention to detail and accuracy.
  • Processed client invoicing and payments efficiently.
  • Remote

Medical Receptionist / Administrative Assistant

GHMB Health Connect
02.2025 - 05.2025
  • Company Overview: Private Medical Practice
  • Handled patient scheduling, intake, and confidential medical documentation.
  • Managed invoicing and followed up on outstanding balances.
  • Provided guidance to patients and collaborated with healthcare professionals, ensuring smooth operations.
  • Private Medical Practice

Museum Volunteer

OMD2030
05.2022 - 12.2022
  • Assisted visitors with inquiries and conducted engaging talks on local history.
  • Strengthened communication and public-speaking skills through diverse interactions.

Library Assistant

NAMDEB
06.2022 - 07.2022
  • Managed book circulation and children’s library section.
  • Assisted with public inquiries and printing services, ensuring a positive visitor experience.

Oranjemund Health Education Projection Assistant

NAMDEB
02.2021 - 05.2021
  • Handled large volumes of calls and detailed records during COVID-19 testing.
  • Supported community members with clear, calm guidance under tight deadlines.

Education

Bachelor of Science - Dietetics and Nutrition

University of The Western Cape
Cape Town, South Africa
09-2024

Matriculation -

Wynberg Girls’ High School
Cape Town, South Africa
11-2017

Skills

  • Customer Relationship Management (HubSpot & CRM tools)
  • Nutritional counseling
  • Educational content creation
  • Time management
  • Health education outreach
  • ChatGPT & AI-assisted support tools
  • Customer Support (email, phone, live chat)
  • Phone Support & Call Handling (de-escalation, empathy)
  • Email & Chat Support (clear, professional writing)
  • Multitasking & Prioritization under pressure
  • Customer Service & Client Relations
  • Scheduling, Documentation & Record-Keeping

Languages

  • English, Native
  • Afrikaans, Intermediate
  • German, Learning

Timeline

Medical Receptionist / Administrative Assistant

GHMB Health Connect
02.2025 - 05.2025

Library Assistant

NAMDEB
06.2022 - 07.2022

Museum Volunteer

OMD2030
05.2022 - 12.2022

Cat, Dog & Bird Sitter

Self-Employed
01.2022 - Current

Bespoke Study Material Creator

Self-Employed
01.2022 - Current

Oranjemund Health Education Projection Assistant

NAMDEB
02.2021 - 05.2021

Bachelor of Science - Dietetics and Nutrition

University of The Western Cape

Matriculation -

Wynberg Girls’ High School

Similar Profiles

CREATE PROFILE
Brittney Blackburn