Brittany Combrink
Port Elizabeth,South Africa
Summary
Accomplished Customer Service Representative of 4 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representitive
Amazon
Port Elizabeth, South Africa
09.2023 - 10.2023
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Offered technical support, leading to enhanced user experience.
- Assisted customers in making informed decisions by providing detailed product information.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Claims Admistrator / Admin
Bidvest Car Rental
Port Elizabeth, South Africa
07.2019 - 09.2020
- Improved claims processing efficiency by streamlining administrative procedures.
- Processed high volumes of claims without compromising on accuracy or speed.
- Enhanced team productivity by efficiently delegating tasks among team members.
- Prepared comprehensive reports for claims review meetings, aiding in strategic decision-making.
- Regularly updated claim status to keep all parties informed during the entire process.
- Reviewed incoming claims documentation, ensuring its completeness and validity.
- Facilitated smooth running of operations through effective management of back-end processes.
Customer Service Representitive
Bidvest Car Rental
Port Elizabeth, South Africa
09.2016 - 09.2018
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Performed administrative duties contributing towards smooth store operations.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
National Senior Certificate - High School
Collegiate Girls High school
Port Elizabeth, Eastern Cape 01.2011 - 12.2015
Bachelor of Psychology - Psyvhology
University of South Africa
Port Elizabeth, Eastern CapeLevel 5 TEFL Certificate - English teaching
The TEFL Academy
Port Elizabeth, Eastern Cape 04.2021 - 01.2022
Skills
- Email administration
- Telephone manners
- Client-Focused approach
- Invoice processing
- Problem-solving
- Team Leadership
- Stock management
- Complaint resolution
- Microsoft Office
- Live chat support
- Good telephone manner
Languages
English
Native
References
Helen Mills - Bidvest Car Rental (now Bluu)
079 876 0712
Ethel von Schoultz (character reference)
083 728 9972
Timeline
Customer Service Representitive
Amazon
09.2023 - 10.2023
Level 5 TEFL Certificate - English teaching
The TEFL Academy
04.2021 - 01.2022
Claims Admistrator / Admin
Bidvest Car Rental
07.2019 - 09.2020
Customer Service Representitive
Bidvest Car Rental
09.2016 - 09.2018
National Senior Certificate - High School
Collegiate Girls High school
01.2011 - 12.2015
Bachelor of Psychology - Psyvhology
University of South Africa
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