Britt Lara-Anne Mahambana
Durban
Summary
Dynamic Property Finance Consultant with a proven track record at SA Home Loans, excelling in data interpretation and customer relationship management. Recognized for enhancing client satisfaction through effective communication and tailored mortgage solutions. Adept at leveraging Microsoft Excel to streamline operations and drive informed decision-making in a competitive market.
Overview
16
16
years of professional experience
Work History
Property Finance Consultant
SA Home Loans
Durban
11.2024 - Current
- Analyzed financial data to identify trends and make recommendations.
- Developed training materials for finance staff members at various levels of experience.
- Guided clients through mortgage application processes and loan options.
- Reviewed financial documents to assess borrowing eligibility and risk factors.
- Collaborated with underwriters to ensure timely loan approvals and compliance.
- Provided ongoing support throughout the loan closing process for client satisfaction.
- Educated clients about mortgage products and industry trends for informed decisions.
- Streamlined communication between clients, lenders, and real estate agents effectively.
- Addressed client inquiries promptly, fostering strong relationships and trust building.
- Conducted market research to identify competitive mortgage solutions for clients.
Sales Representative
MULTICHOICE
Durban
11.2012 - 09.2024
- Elevated product appeal by demonstrating key features and benefits, driving purchase decisions.
- Crafted competitive quotes to improve conversion rates and foster customer engagement.
- Leveraged extensive brand and product knowledge to maximize sales effectiveness.
- Conducted needs analysis with prospects to propose customized solutions.
- Streamlined transactions with proficient processing of credit and debit cards.
- Orchestrated full sales cycle management, from lead acquisition to deal closure.
- Mapped customer needs to appropriate products and services, enhancing satisfaction.
- Maintained meticulous records of customer interactions and sales in the database.
- Mastered brand portfolio to exploit sales opportunities and surpass targets.
- Excelled in cold calling, securing new accounts through outstanding service.
- Analyzed market trends and emerging products to sustain a competitive edge.
- Committed to ongoing sales training and professional development for peak performance.
Office Manager
CAPTAINS ESTATES
Durban
02.2012 - 11.2012
- Coordinated post-sale customer service initiatives, promoting home improvement services and securing client referrals.
- Ensured file compliance by meticulously submitting all required documentation to the office broker.
- Delivered exceptional client reception, offering refreshments and promptly notifying managers upon guest arrival.
- Expanded property visibility through strategic online and print advertising campaigns.
- Maintained precise client records by conducting systematic database audits.
- Enhanced marketing materials by photographing properties pre- and post-repair.
- Managed communication efficiently, from scheduling appointments to fielding inquiries.
- Developed and submitted detailed reports using Excel to streamline office operations.
Retail Merchandiser
WOOLWORTHS
Durban
01.2010 - 01.2012
- Expertly managed and swiftly resolved customer complaints, ensuring satisfaction with a professional and courteous approach.
- Fostered a welcoming atmosphere through consistent, friendly customer greetings aligned with store protocols.
Education
Bachelor of Financial Accounng -
UNISA
Durban01.2026
Higher Grade Cerficate in Accounng Science -
UNISA
Durban01.2020
Cerficate - RE5
MOONSTONE
Durban01.2017
Matric -
UMBILO SECONDARY HIGH SCHOOL
Durban01.2009
Skills
- Microsoft Excel, Word, and PowerPoint
- Sales analysis
- People management
- Customer-centric approach
- Detail orientation
- Customer relationship management
- Data interpretation
References
- Siyabonga Madela, Multichoice, 0790309150, siyabongamadela@multichoice.co.za
- Woolworths HR, Woolworths, 031 265 0780
- Carol Captain, Captains Estates, 0645364558, info@captainsestates.co.za
Languages
English
Timeline
Property Finance Consultant
SA Home Loans
11.2024 - Current
Sales Representative
MULTICHOICE
11.2012 - 09.2024
Office Manager
CAPTAINS ESTATES
02.2012 - 11.2012
Retail Merchandiser
WOOLWORTHS
01.2010 - 01.2012
Bachelor of Financial Accounng -
UNISA
Higher Grade Cerficate in Accounng Science -
UNISA
Cerficate - RE5
MOONSTONE
Matric -
UMBILO SECONDARY HIGH SCHOOL