Shipping and Delivery Support
Amazon
10.2023 - 02.2024
- Answered constant flow of customer calls through chats and calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained positive relationships through delivery processes with representatives of Amazon Delivery Couriers and 3rd party delivery courier associates.
