Britney Eyman

• Supervised all operation teams at 14-room hotel to ensure all duties were completed efficiently and effectively.
• Created new structures within the hotel, ensuring optimization on time and resources.
• Held morning meetings to motivate and guide them for the day, and developed a new organizational system to enhance productivity.
• Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
• Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
• Assisted in training new staff on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
• Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
• Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
• Monitored hotel's budget and financial records addition to stock purchases.
• Passionate about learning and committed to continual improvement.

• Supervised a team of 10 ensuring detailed cleaning as the houses were located in prestigious estate
• Enhanced team productivity by providing hands-on and comprehensive training on proper cleaning techniques and equipment use
• Coordinated the team's house-to-house operations while efficiently delivering laundry to clients, maximizing productivity by multitasking and making use of high time management skills.
• Built and maintained relationships with clients to establish trust and increase customer satisfaction , successfully bringing in more clients for the business.
• Developed a new system to keep track of clients preferences as the business became more known.
• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.

• Managed and trained operational team on the grounds.
• Maintained high standards across six rooms, guiding team members to enhance guest satisfaction.
• Coordinated concierge arrangements for guests as needed, liaising with external providers for seamless experiences.
• Provided breakfast service, including cooking when necessary, to create a welcoming atmosphere.
• Processed payments, refunds, and confirmation emails; responded to inquiries via phone, email, and in-person
• Utilized Nightsbridge.
• Completed daily revenue and extras reports, managed petty cash, and conducted monthly stocktakes
• Oversaw cash handover and ensured accurate invoice allocations
• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly. Successfully had returning clients.
• Created creative and organized spaces to ensure that equipment and work space areas are easily accessible to avoid wasting time.

• Modules: Research Methods, Child Psychology, Psychotherapy, Brain & Behaviour, Social Psychology, Psychopathology.
• Research Topic in Mindfulness-Based Interventions in Low-Income Communities.
• GPA: 70%

• Modules: Majored in Industrial Psychology and Psychology.
• GPA: CUM LAUDE

• Modules:

Event Management, Integrated Marketing Communications, Professional Development, Public Relations, Wedding Planning, Academic Literacy, Vocal Studies, Work Integrated Learning.

• GPA: CUM LAUDE
• Recipient of Best Wedding Planner, 2018