Bright R Thamaga
Custome Service Coordinator
Johannesburg,GP
Summary
Proven Customer Service Coordinator with a track record of enhancing customer satisfaction and streamlining order logistics at Droppa. Excelled in complaint resolution and team mentorship, demonstrating exceptional customer focus and CRM software proficiency. Skilled in fostering client loyalty and improving team performance, contributing to significant service quality improvements.
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Logistics industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Successful Customer Service Coordinator with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Droppa
02.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Coordinated logistics for customer orders.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
General Warehouse Worker
Skynet Worldwide Express
07.2020 - 11.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Received and processed warehouse orders using handheld scanner.
- Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
- Assisted in the training of new employees, ensuring they quickly became productive members of the team.
Education
High School Diploma -
Kgagatlou High
Limpopo 04.2001 -
Skills
Customer service excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Coordinator
Droppa
02.2024 - Current
General Warehouse Worker
Skynet Worldwide Express
07.2020 - 11.2023
High School Diploma -
Kgagatlou High
04.2001 -
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
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