Brighton Ndlovu

• I am a Management Consultant with experience in Business Analysis / Business Process Engineering,
• Project Management. My passion lies in full cycle Project implementation. I love working with people and
• Have a drive for success, willing to use my skills, knowledge and experience to the best of my ability to
• Serve the interest of my client, employer as well as fellow employees. Facilitating and erecting structures
• To help increase productivity and effectiveness of the organization. Promoting a sound and professional
• Working environment.
• Personal Skills
• I am an assertive, self-confident and self-motivated individual with the ability to work independently and
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

• · External vendor engagement either on-site, conference calls or via Web-ex for Business with national and international stakeholders and third-party vendors
• · Identify change requests (scope changes), risks, issues and agree on deadline changes with all stakeholders and impact on other projects through the change control process
• · Communication with stakeholders and external vendors
• · Ensure all documentation are uploaded in a centralized document storage site – SharePoint with the required security access
• · Work with a team Developers, DBA’s, QA Testers, and UAT End-user testing and infrastructure team to ensure requirements are met (SDLC)
• · FICA exposure
• · Call Centre Projects (Customer Experience)
• · IT Financial and Actuarial and Group Comms application implementations
• · SaaS software application projects
• · Report on progress to the Programme Manager for Executive feedback
• · Worked in the PMO Department and within the IT space reporting the Div Director
• · Utilized the PMBOK, Prince II and customized company methodologies
• · Live Simulation of Disaster Recovery Testing Project
• · Project budgets and third-party or in-house timesheet management for project costing integrated
• · Coaching the team on the Scrum rules, self-management and cross-functionality.
• · Facilitating the Daily Scrum meetings.
• · Removing any impediments to the team’s efficiency and progress.
• · Helping the team to focus on creating high-value Increments that meet the Definition of Done.
• · Supporting Scrum events and ensuring they are positive, productive and kept within the assigned timebox.
• · Supporting the team with defining clear and concise Product Backlog items.
• · Helping techniques for effective Product Goal definition and Product Backlog management.
• · Facilitating stakeholder collaboration and removing barriers between stakeholders and Scrum teams.
• · Planning and advising the implementation of Scrum within the organisation.
• · Coaching, training and leading the adoption of Scrum and ongoing practices.
• Supporting both the team and stakeholders in understanding an empirical approac

• Did interviews with Business Units Heads and Users to, understand the
• Processes and workflow.
• • Analyse and gather intelligence on the AS-IS processes in order to provide
• • Worked on devising, documenting, formalizing and validating the AS-IS
• • From February 2014 till Feb 2015 - Business Release 7 Project, (BR7)
• • Conducted workshop with Business for gathering the AS-IS process for
• Credit and Maintenance Stream
• • Documented processes and ran review sessions.
• • Validated the processes with SME and planned the TO-BE engagement
• • Conducted workshop for the TO-BE process
• • Documented the BRS document.
• • Signed off the TO-Be Processes and BRD
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

I was involved in a project called Single Client View and below are my main
responsibilities.
• Review AS-IS Processes for four business units within Momentum Employee
Benefits, analyze the process maps in alignment with day to day functions,
point out integration points and finally determine quick-wins and possible
long term solutions or suggestions
• Have interviews with Business Units Heads and Users to, understand the
processes and workflow.
• Analyse and gather intelligence on the AS-IS processes with the aim to
provide recommendations that give the utmost clear position of how to
achieve client centricity.
• Worked on devising, documenting, formalizing and validating the AS-IS
business processes for other Business units which did not have documented
process maps.
• Worked with the Programme Manager in preparing a proposal document that
specified the solutions or assumptions that will enable MMI to have a single
client engagement view.
• Review of all onboarding, maintenance and exit forms to determine a single
client engagement form that summarizes the requirements from four
business units.
• Review of all employer portals within the four business units, to support the
development of a single employer interface portal that interacts with all four
business units.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Support client’s process design team with:
  • Process mapping and design (Process Re-engineering) BPR.
  • Partner in devising, documenting, formalising and validating the As-Is
  business process.
  • Documenting and validating the To-Be concept proposal.
  • Refine and re-engineer the As-Is business into best workable To-Be
  business process
  • Seek continuous improvement of the business process, methodologies,
  industrial/ systems engineering principles in process and opportunity
  identifications.
  • RACI for each process.
  • Define and re-engineer resourcing of processes.
  • Define and re-engineer specific purpose of each process.
  • Define and mitigate critical success factors.
  • Research and collate applicable templates per process.
  • Create synergy before/during/after process re-engineering and
  implementation with stakeholders of the project, i.e. the Project Managers,
  Thought Leaders, Knowledge Experts and Change Agents.
  • Clarify responsibility ownership for a process or work performed during the
  process
  • Research, validate and communicate Stakeholder needs.
  • Create Business Requirements Specifications (BRS) for the business needs
  identified.
  • Process Improvement Process Project (Lean Thinking).
  • Project administration and workshop facilitation