Brighton Makawa
Waiter/Steward(ess)
Cape Town
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Driver
Uber
Cape Town
07.2020 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
Restaurant Waiter
Boss
African
03.2020 - 09.2022
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
Gas Pump Attendant
Engen
Cape Town
03.2015 - 08.2020
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Cleaned up gas and other spills in accordance with spill procedures.
Education
Lake View High School
NTCHEU 07.2006 - 06.2010
Skills
High-volume dining
Guest relations management
Beverage preparation
To-go order preparation
Menu presentation
Wine knowledge
Daily specials memorization
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver
Uber
07.2020 - Current
Restaurant Waiter
Boss
03.2020 - 09.2022
Gas Pump Attendant
Engen
03.2015 - 08.2020
Lake View High School
07.2006 - 06.2010