BRIGHTNESS LUKHELE
Project Administrator
Boksburg,Gauteng Province
Summary
KEY QUALIFICATIONS: I am well-versed in providing perfect office support and experienced Customer service consultant with over 8 years of experience in call centre/ customer service. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic customer service consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and tasks given. Motivated to learn, grow and excel in the company. Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Project Administrator
Sediba Hope Medical Centre
Tshwane, South Africa
01.2022 - Current
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Increased customer satisfaction by 50% by solving problems and concerns effectively
Customer Service Consultant
Smollan Group
31B Lake Road, Longmeadow Business Park, North Entrance Modderfontein , South Africa
10.2012 - 10.2020
- Audited documentation to identify errors and documented findings for review and action.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Completed 100 inbound and outbound follow-up calls each day to qualified prospects interested in products offerings
Flexi Retail Timer
Verimark
Randburg, South Africa
08.2008 - 03.2010
- Carried out day-day-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Collaborated with team members to achieve target results
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
High School Diploma -
Tsiki Naledi Secondary School
Hendrina, Mpumalanga Province 01.2004 - 12.2004
N4 Certificate - Business Management
South West Gauteng College
Corner Main & Huguenot, Bordeaux, Randburg 01.2009 - 07.2009
Diploma - Call Centre
Quest Computer Skills Centre
9 Boeing Road, Bedfordview 01.2012 - 03.2012
Certificate - Basic Bookkeeping And Basic Pastel Partner V11, 2
Quest Computer Skills Centre
9 Boeing Road, Bedfordview 03.2012 - 05.2012
Certificate - Basic Bookkeeping And Basic Pastel Partner V11, 2
Quest Computer Skills Centre
9 Boeing Road, Bedfordview 05.2012 - 07.2012
Cerificate - Project Management
University of Cape Town
Western Cape 02.2022 - 05.2022
Certificate - Human Resource Management
University of Cape Town
Western Cape 09.2022 - Current
Skills
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Work Availability
monday
tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate - Human Resource Management
University of Cape Town
09.2022 - Current
Cerificate - Project Management
University of Cape Town
02.2022 - 05.2022
Project Administrator
Sediba Hope Medical Centre
01.2022 - Current
Customer Service Consultant
Smollan Group
10.2012 - 10.2020
Certificate - Basic Bookkeeping And Basic Pastel Partner V11, 2
Quest Computer Skills Centre
05.2012 - 07.2012
Certificate - Basic Bookkeeping And Basic Pastel Partner V11, 2
Quest Computer Skills Centre
03.2012 - 05.2012
Diploma - Call Centre
Quest Computer Skills Centre
01.2012 - 03.2012
N4 Certificate - Business Management
South West Gauteng College
01.2009 - 07.2009
Flexi Retail Timer
Verimark
08.2008 - 03.2010
High School Diploma -
Tsiki Naledi Secondary School
01.2004 - 12.2004
Referrences
COMPANY NAME: SEDIBA HOPE MEDICAL CENTRE
Line Manager
MR Ronald Mosweu
Tel: 083 720 3266
Supervisor
Dr Michelle Janse van Rensburg
Tel: 0834065648
Referrences
COMPANY NAME: SEDIBA HOPE MEDICAL CENTRE
Line Manager
MR Ronald Mosweu
Tel: 083 720 3266
Supervisor
Dr Michelle Janse van Rensburg
Tel: 0834065648
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