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BusinessAnalyst

Bridget Thokozile Molamu

Business Analyst
Randburg

Summary

I am a team player and very analytical. I have horned my analytical skills for the past 15 years working for different companies and department. Joining a new company will increase my knowledge and also increase my career growth.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Business Analyst

Vitality Global
12.2022 - Current
  • Receiving business cases from our International Markets.
  • Setting up and running meeting with developers for system design sessions.
  • Writing Functional and Technical Specs
  • Setting, running JAD sessions with business people, testing team and development team.
  • Reviewing Functional Specs for Junior BAs and giving feedback.
  • Creating, reviewing and updating content for the App and websites.
  • Creating, reviewing and updating content translations for the App and websites.
  • Facilitation of API creation for initiatives that need API creation.
  • Dealing and investigating system’s live queries and sending feedback to business and advising when the fix will be done when a true defect is on the system.
  • Checking the query board for issues that come from standby team and investigate those queries and give feedback.
  • Creating Tasks on SNOW for my initiatives
  • Reviewing test scenarios and test cases from the testing team
  • Do BAT and send assigning the ticket to ready for UAT.
  • Investigating defects logged by the tester and send feedback if valid assign the defect to the developer who worked on it to fix it.
  • Receiving fix defect alert from developer and retesting and sending it back to the tester to retest and close the defect.
  • Running Knowledge sharing presentations with the team
  • Mentoring on boarding BAs.
  • Reviewing and documents and SOPs.
  • Running training for the support team for new initiatives that will be going live.
  • Applications used: SNOW, DMS (Data Management System), Phrase App, Figma, Excel, OneDrive, Notepad++, Visio, API testing platform.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Increased resource efficiency by analyzing detailed business requirements.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Conducted market research studies to provide valuable insights for strategic planning initiatives.
  • Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
  • Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
  • Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
  • Supported successful product launches with detailed market analysis and competitive positioning strategies.
  • Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
  • Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
  • Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
  • Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
  • Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
  • Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
  • Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.
  • Developed financial models to project future growth scenarios, assisting in long-term strategic planning.
  • Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
  • Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
  • Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
  • Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
  • Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
  • Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
  • Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Created dashboards to monitor and track key performance indicators.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Created data models to support decision-making processes.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Generated standard and custom reports to provide insights into business performance.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Deployed predictive analytics models to forecast future trends.
  • Optimized data access and storage to improve performance of analytics systems.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Developed and implemented data governance policies and procedures.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Developed data mining algorithms to identify and classify patterns in data.

Analyst

Discovery Health (PTY) LTD
02.2022 - 11.2022
  • Analysing all system issues affecting the business operational area
  • Documenting work arounds when the system is not doing what it was intended to
  • Documenting all system issues and logging them for fixing.
  • Presenting to the service forum.
  • Documenting all new benefits for the scheme and presenting the to the Fund manager for sign off.
  • Updating pinpoint for all new and updated benefits.
  • Doing Post go live monitoring
  • Training of onboarding or prospective analysts
  • Sitting in strategy meeting for any new item introduced in the forum
  • Signing off PRS and CRS before development can start.
  • Signing of Test scenarios and test cases before go live
  • Reviewing and signing off SOPs
  • 2IC to the Functional Head.
  • Applications used: JIRA, SQL Developer, Paradigm, Excel, SharePoint, Notepad++, Nintex Forms, Visio, Word.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Facilitated workshops on data visualization tools, enhancing team's reporting capabilities.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Streamlined reporting processes, significantly reducing time required to generate insights.
  • Led team in developing predictive model that forecasted trends, informing business decisions.
  • Developed comprehensive training materials for new analysts, improving onboarding efficiency.
  • Improved team collaboration with implementation of new communication tools.
  • Optimized operational efficiency by redesigning workflow processes.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Increased operational transparency by developing and implementing new reporting framework.
  • Spearheaded project to integrate new analytics software, boosting data analysis capabilities.
  • Streamlined data collection methods to improve speed and accuracy of analysis.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Drove revenue growth by identifying underperforming areas and recommending solutions.
  • Improved financial forecasting, meticulously analyzing past and current financial data.
  • Influenced product development decisions by providing detailed market analysis reports.
  • Increased customer satisfaction by analyzing feedback and implementing necessary changes.
  • Conducted in-depth market analysis to identify trends, guiding strategy adjustments for competitive advantage.
  • Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
  • Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
  • Enhanced data accuracy by meticulously validating and updating customer information in database.
  • Enhanced customer engagement by analyzing behavior patterns and suggesting targeted marketing strategies.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.

Business Analyst

Discovery Health (PTY) LTD
08.2018 - 01.2022
  • Receiving business cases from Business Area
  • Setting up meeting with developers for system design sessions.
  • Writing Functional and Technical Specs
  • Setting, running JAD sessions with business people, testing team and development team.
  • Reviewing Functional Specs for Junior BAs and giving feedback.
  • Dealing and investigating system’s live queries and sending feedback to business and advising when the fix will be done when is a true defect on the system
  • Checking the query board for issues that come from standby team and investigate those queries and give feedback.
  • Developing SQL scripts and running them on production.
  • QA SQL scripts and giving feedback.
  • Creating Tasks on Jira for my initiatives
  • Reviewing test scenarios and test cases from the testing team
  • Do BAT and send assigning the ticket to ready for UAT.
  • Investigating defects logged by the tester and send feedback if valid assign the defect to the developer who worked on it to fix it.
  • Receiving fix defect alert from developer and retesting and sending it back to the tester to retest and close the defect.
  • Running go-live making sure that Jira and Devshed are up to date and ready for release.
  • Running Knowledge sharing presentations with the team
  • Reviewing Dry runs and making sure my initiatives are correct before go-live.
  • Running scripts on ware when am working on CPS before go-live.
  • Mentoring on boarding BAs.
  • Go live admin
  • Reviewing training documents and SOPs.
  • Applications used: JIRA, SQL Developer, Paradigm, Excel, SharePoint, Notepad++, xTrace, EA, Visio, Word.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Increased resource efficiency by analyzing detailed business requirements.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Conducted market research studies to provide valuable insights for strategic planning initiatives.
  • Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
  • Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
  • Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
  • Supported successful product launches with detailed market analysis and competitive positioning strategies.
  • Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
  • Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
  • Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
  • Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
  • Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
  • Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
  • Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.
  • Developed financial models to project future growth scenarios, assisting in long-term strategic planning.
  • Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
  • Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
  • Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
  • Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
  • Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
  • Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
  • Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
  • Created dashboards to monitor and track key performance indicators.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created data models to support decision-making processes.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Generated standard and custom reports to provide insights into business performance.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Deployed predictive analytics models to forecast future trends.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Optimized data access and storage to improve performance of analytics systems.
  • Developed and implemented data governance policies and procedures.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Developed data mining algorithms to identify and classify patterns in data.

Quality Analyst

Discovery Health (PTY) LTD
12.2015 - 07.2017
  • Attending JAD sessions and Benefit sessions (when need arises)
  • Reading and Analysis Functional Specification
  • Analyze Live Reports
  • Peer review on issues found to see if they are valid or not.
  • Investigate any issues found on the reports
  • Create and capture Test Cases to mimic live issues found
  • Log a Jira task for fixing and sometimes for further investigation
  • Alert the responsible BA or Business stakeholder about the issue.
  • Knowledge sharing with the bigger team e.g. BA asking about a project I once did.
  • Applications used: JIRA, SQL Developer, Paradigm, Excel, SharePoint.

Snr Software Test Analyst

SQS
05.2015 - 11.2015
  • Attending JAD sessions and Benefit sessions
  • Reading and Analysis Functional Specification
  • Creating Test Scenarios
  • Attending Test Scenario Walkthroughs
  • Creating Test Cases and sending them for signoff to all responsible stake holders
  • Uploading Test Cases on TFS under Test Plan
  • Data Creation
  • Alerting a responsible tester that test cases are ready for execution on the Test Lab
  • Help out on execution to meet the deadline
  • Attending stand up meetings for status update during execution phase
  • Regularly tracking the defect life cycle.
  • Prepare for regression testing post Go-live sometimes automate it depending on the complexity
  • Managing of project tracker on SharePoint
  • Agile Methodology
  • Applications used: JIRA, SQL Foundation, TFS.
  • Promoted knowledge sharing within the team through regular presentations on best practices, tools, and methodologies in software testing.
  • Facilitated smooth product releases by collaborating closely with developers to resolve issues promptly.
  • Enhanced software reliability through meticulous identification, documentation, and tracking of defects.
  • Mitigated potential risks by proactively identifying gaps in test coverage and proposing solutions to address them.
  • Ensured compliance with industry standards by conducting thorough reviews of requirements, design documents, and code.
  • Ensured application security by conducting vulnerability assessments using penetration testing techniques and tools like Burp Suite or OWASP Zap Proxy.
  • Reduced time to market with efficient management of testing resources and prioritization of high-risk areas for testing.
  • Improved software quality by developing and executing comprehensive test plans and test cases.
  • Contributed to continuous improvement initiatives by analyzing root causes of defects and implementing corrective actions.
  • Achieved faster issue resolution through effective use of bug-tracking tools such as JIRA or Bugzilla for reporting defects accurately and comprehensively.nm
  • Achieved faster issue resolution through effective use of bug-tracking tools such as JIRA or Bugzilla for reporting defects accurately and comprehensively.
  • Increased customer satisfaction by identifying critical bugs before release, preventing costly post-launch fixes.
  • Established a culture of continuous learning within the team by mentoring junior test analysts and helping them develop their skills.
  • Optimized testing efforts with the creation and maintenance of automated test scripts using various scripting languages.
  • Delivered reliable performance metrics by measuring system response times under varying loads using load-testing tools like LoadRunner or JMeter during stress tests.
  • Maintained up-to-date knowledge on industry trends through participation in conferences, workshops, webinars, online forums related to software testing domain expertise.
  • Supported the integration of new features into existing systems through rigorous regression testing efforts.
  • Safeguarded project success through efficient risk management, including conducting risk assessments, developing mitigation strategies, and monitoring progress throughout the testing lifecycle.
  • Streamlined communication between teams by serving as a liaison between QA, development, and project management departments.
  • Boosted team collaboration by participating in Agile development processes, including daily stand-ups and sprint planning sessions.
  • Maximized software compatibility across various platforms and browsers by executing cross-platform and cross-browser testing efforts.
  • Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.
  • Optimized test cases to maximize success of manual software testing.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
  • Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
  • Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
  • Participated in available trainings to improve software knowledge.
  • Met with quality assurance, developers and project managers to assess scope and sequence of project.
  • Documented current production methods to identify points of limitation to target for quantification through testing procedures.
  • Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
  • Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
  • Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
  • Reviewed standard product applications to identify part characteristics relevant to real-world applications in preparation for test design.
  • Outlined concrete methods of utilizing calipers and tape measures to gather measurements of production units.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Kept scripts and test cases updated with current requirements.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Built automated test scripts to handle repetitive software testing work.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Developed and maintained defect databases for known issues.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Incorporated delivery requirements into planning of testing schedules.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Advised developers on problems with databases, performance and other issues.

Snr Software Test Analyst

Discovery Health (PTY) LTD
09.2009 - 04.2015
  • Attending JAD sessions and Benefit sessions
  • Reading and Analysis Functional Specification
  • Creating Test Scenarios
  • Attending Test Scenario Walkthroughs
  • Creating Test Cases and sending them for signoff to all responsible stake holders
  • Uploading Test Cases on HP ALM Quality Center under Test Plan
  • Data Creation
  • Alerting a responsible tester that test cases are ready for execution on the Test Lab
  • Help out on execution to meet the deadline
  • Attending stand up meetings for status update during execution phase
  • Check defects assigned to me by tester before assigning them to the BA.
  • Regularly tracking the defect life cycle.
  • Sending Test cases for signoff to QA, Business Owners and giving signoff from the testing perspective.
  • Uploading Defect report from QC
  • Presenting Defect Management Report Post Go-live
  • Prepare for regression testing post Go-live sometimes automate it depending on the complexity
  • Project Allocations
  • Managing of project tracker on SharePoint
  • Applications used: Paradigm, SQL Foundation, HP ALM Quality Center 11.0, XML spy, Excel 2013, Outlook 2013, SharePoint, Automation Data Tool.

Claims Assessor (staff member)

Discovery Health (PTY) LTD
12.2006 - 08.2009
  • Assessing out of hospital claims
  • Making sure that the claims are paid correctly e.g. Member or provider
  • Making that schemes exclusions do not affect member’s MSA
  • Reporting any fraudulence done by Member or Provider to our Forensic department
  • Assisting in Year End Testing
  • Applications used: Magic 8 (Paradigm), Outlook 2003 and 2007.

Intern Telesales Consultant

Channel Life
05.2006 - 09.2006
  • Selling Funeral and Accidental covers
  • Giving prospective clients details about the policies i.e. transparency
  • Making sure that they choice the policy that will suit their needs and its cost effective.
  • Applications used: Dumbledore, Outlook 2003.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Explored new technologies and approaches to streamline processes.
  • Prepared project presentations and reports to assist senior staff.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Enhanced team productivity by assisting with organization of project documentation.
  • Supported customer service improvements with detailed feedback analysis.
  • Supported financial forecasting by accurately processing expense reports.
  • Compiled and presented reports on competitor analysis, offering valuable insights for strategic decisions.
  • Facilitated smoother communication channels by organizing regular team meetings.
  • Boosted social media engagement through creative content creation.
  • Aided in enhancing website user experience with thorough usability testing.
  • Helped streamline client onboarding processes, leading to smoother client experience.
  • Assisted in improving product design with detailed user feedback analysis.
  • Assisted in development of new product feature, contributing to user-friendly experience.
  • Contributed to project success by diligently performing literature reviews.
  • Facilitated knowledge sharing by creating internal wiki for project guidelines.
  • Contributed to positive work environment by actively participating in team-building activities.
  • Collaborated on marketing campaign that significantly increased brand awareness.
  • Enhanced project visibility by maintaining up-to-date project status reports.
  • Enabled more organized inventory system by cataloging company assets.
  • Conducted comprehensive market research to inform strategic planning.
  • Improved coding efficiency with introduction of automated testing scripts.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Streamlined data entry processes, significantly reducing manual errors.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
  • Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
  • Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
  • Demonstrated resilience and persistence in overcoming challenges, maintaining a positive attitude and unwavering commitment to achieving sales targets.
  • Developed rapport with customers through active listening, understanding their needs, and offering relevant solutions.
  • Implemented various upselling techniques during client interactions, maximizing revenue generation opportunities.
  • Collaborated closely with other departments for seamless order processing, ensuring timely delivery of products or services to clients.
  • Handled objections professionally during calls while remaining focused on identifying win-win solutions for both parties.
  • Maintained accurate records of customer interactions using CRM software for improved tracking and follow-up activities.
  • Strengthened customer relationships through consistent follow-ups and attentive listening skills.
  • Streamlined call handling processes for increased efficiency, resulting in reduced wait times and higher customer satisfaction ratings.
  • Adapted to changing market trends and industry shifts, ensuring the alignment of selling strategies with customer expectations.
  • Utilized time management skills to prioritize tasks and consistently meet or exceed daily call quotas.
  • Nurtured long-term business relations by delivering exceptional after-sales support and addressing any concerns promptly.
  • Provided comprehensive product information to prospective clients, leading to informed decision-making and increased sales conversions.
  • Increased customer satisfaction by addressing inquiries and providing exceptional product knowledge.
  • Participated actively in weekly sales meetings to discuss strategies for achieving targets and improving overall team performance.
  • Exceeded monthly sales targets consistently by employing persuasive communication techniques and tailored product presentations.
  • Stayed up-to-date on industry advancements, competitor offerings, and emerging market trends to ensure competitive edge in telesales interactions.
  • Recorded and updated customer information in online systems.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Followed up with customers to solicit further sales.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Completed daily and weekly sales reporting using assigned tools.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Qualified leads and set up customer appointments for outside sales team.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Called prospective customers in designated market area to qualify leads.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Asked pertinent questions to understand customer requirements.
  • Overcame objections using friendly, persuasive strategies.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Utilized sales techniques to build customer interest and close sales.
  • Developed extensive knowledge of products and services to better assist customers.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Implemented upselling techniques to increase revenue and move product.

Education

Advanced Business Analysis Certification -

Faculty Training Institude
01.2024 - Current

Bcom - Business Information Systems

University Of South Africa
01.2024 - Current

QTP Training - undefined

EOH Gallium

Certificate - Software Testing and Quality Assurance

Faculty Training Institute

Learnership National Certificate - Claims Assessing (NQF level 4)

Discovery Holding

Skills

<Enter your own>

  • Maiden Name: Mbatha
  • ID Number: 8505070799085
  • Dependents: 2
  • Health Status: Excellent
  • Criminal Record: None
  • ID Number: 8505070799085
  • Date of Birth: 07 May 1985
  • Gender: Female
  • Nationality: South African
  • Driving License: Code B
  • Marital Status: Married

Academic Data

Reasoma High School, Grade 12 with endorsement, upgraded Mathematics and Physical Science with Star School, Afrikaans HG, Biology SG, English HG, Geography HG, Mathematics HG, Physical Science HG, Sesotho HG, 2002, 2003

Skills Competencies Achievements

  • Member of the Diversity Council Member for Functional Enablement Team.
  • Quarterly Star Award winner 2020
  • Awarded Leader of the pack award in Discovery Health System Testing Team
  • Leadership skills through looking after the team in the absence of the Team lead or Manager.
  • Presentation Skills
  • Able to handle pressure, since my current job is deadline driven
  • Awarded the best performer award in Claims Department 2009.
  • Computer literacy
  • Team player
  • Work well independently and under pressure i.e. target driven
  • Ability to handle an irate customer well.
  • Self-motivated and believe in ethics and values of the company living by them
  • Interpersonal skills
  • Adapt well to innovative situations- introduction of the new system
  • Don’t wait for things to happen, going there to make them happen.
  • Good listener and empathetic
  • Networking skills
  • Awarded a best student for Geography while in matric.
  • Participated in a girl learner program for Gauteng Dept. of Education.

Email Addresses

  • Thokozile.molamu@gmail.com
  • Thokozile.Molamu@vitalityglobal.com

Physical Address

60 Consuenol Drive, Randburg, Gauteng, 2194

References

  • Eugen Van Der Heever, Vitality Global, Partner Market Manager, Eugene.Vanderheever@vitalityglobal.com
  • Tlhokomelo Tjabane, Vitality Global, Business Solutions Manager, Tlhokomelo.Tjabane@vitalityglobal.com
  • Pravina Albert, Discovery Health, Senior Business Analyst, 011 529 8043, PravinaA@discovery.co.za
  • Olga Rodionov, Discovery Health, Test Manager (Jnr), 011 529 7099, OlgaR@discovery.co.za

Timeline

Advanced Business Analysis Certification -

Faculty Training Institude
01.2024 - Current

Bcom - Business Information Systems

University Of South Africa
01.2024 - Current

Business Analyst

Vitality Global
12.2022 - Current

Analyst

Discovery Health (PTY) LTD
02.2022 - 11.2022

Business Analyst

Discovery Health (PTY) LTD
08.2018 - 01.2022

Quality Analyst

Discovery Health (PTY) LTD
12.2015 - 07.2017

Snr Software Test Analyst

SQS
05.2015 - 11.2015

Snr Software Test Analyst

Discovery Health (PTY) LTD
09.2009 - 04.2015

Claims Assessor (staff member)

Discovery Health (PTY) LTD
12.2006 - 08.2009

Intern Telesales Consultant

Channel Life
05.2006 - 09.2006

QTP Training - undefined

EOH Gallium

Certificate - Software Testing and Quality Assurance

Faculty Training Institute

Learnership National Certificate - Claims Assessing (NQF level 4)

Discovery Holding

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